1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Bowness-on-Windermere, United Kingdom
Positive section of review
Welcome felt very personal and set us up for a lovely weekend (thanks to Patrick). Food in Mizumi was delicious.
Negative section of review
Two bed apartment disappointing for the cost. It was very dark and every time we made a slice of toast the smoke alarm went off. Simple things that I would have expected for that money were not in place - hooks on the back of doors for towels, shower soap holder (just left on the shower thermostat). For such a strong welcome, it all felt like a real let down. Also one of her party had robe with phone etc removed from the poolside by housekeeping. It was in error but we had a very stressful 10 mins before it was located and although the hotel apologised, I would have expected a small gesture from the hotel such as a drink but there was nothing. Finally, we had to pay 12£ per night for parking for booking through a 3rd party - we wouldn’t have found the hotel if it hadn’t been for the 3rd party so it was a kick in the teeth to have to pay for this. Thankfully only one of us had driven - if we had all taken a car that would have been another £72 to park in a private car park.
Positive section of review
A single room with an excellent view, Comfortable and very good breakfast. Staff very friendly
Negative section of review
Nothing
Stansted Mountfitchet, United Kingdom
Positive section of review
We liked being close to the airport has had a early morning flight the next day
Negative section of review
We asked for a early morning wake up call at the reception when we checked in but we did not get this call it was good one of us woke up early or we could have missed our check in at the airport before our flight.
Positive section of review
Very comfortable bed and high standard if cleanliness.
Negative section of review
It was a bit further from the coach drop off point than we gad thought. Not a big issue but a bit more information on walking time would have been appreciated.
Positive section of review
The property was very convenient to the city centre
Negative section of review
The property was adequate but needed to be cleaner- ie behind the beds . There was not enough cutlery for 3 people -only 1 desert spoon.. I feel that the staff clening and organising the property should check everything is in working order. Ie the TV remote clearly needs new batteries, the blinds in the main room were broken on arrival. and this was reported . . I was disappointed that there was not a representative to meet me as this was stated in the original correspondence. The problems encountered on arrival , access and heating issues could have been solved immediately rather than through one telephone call and numerous text messages.
Positive section of review
Room was nice, good ensuite
Negative section of review
Weird phone call asking me if I had taken the hair dryer after I left
Positive section of review
Style, service and comfort
Negative section of review
My room faced in to the inner courtyard. For a luxury hotel, the inner courtyard grounds view should be better.
Positive section of review
The parking
Negative section of review
No thing
Positive section of review
everything
Negative section of review
nothing really , though we do enjoy a firm mattress
Positive section of review
N/A
Negative section of review
Nothing
© 2024 AEGEAN AIRLINES - Content guidelines and reporting
