1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Kimberley - the restaurant manager was terrible. She would not allow me to take the table I had requested, and made me sit in a dark corner at the back of the restaurant on a sunny evening. I was dining alone which made it worse. I was there trom 18:00-20:00 and the restaurant was st 30% capacity- there were plenty of other tables for me to sit at. She refused. Not at all in line with a 5 star global brand's hospitality level. All other staff and the food were excellent. The pool is very small and they have lots of locals using the facilities at the weekend plus screaming children and babies due to lessons. Not great for a quiet retreat weekend.
Negative section of review
Kimberley - the restaurant manager was terrible. She would not allow me to take the table I had requested, and made me sit in a dark corner at the back of the restaurant on a sunny evening. I was dining alone which made it worse. I was there trom 18:00-20:00 and the restaurant was st 30% capacity- there were plenty of other tables for me to sit at. She refused. Not at all in line with a 5 star global brand's hospitality level. All other staff and the food were excellent.
Positive section of review
We see a number of negative reviews on here, but we don't understand why. It's an incredibly friendly place. The staff are really helpful. Our room was ready 4 hours before check-in so they gave us the keys. It's in a very central location and has free parking. For the price it's a steal. Would definitely stay again.
Negative section of review
The only negative was the shower. The water pressure is quite low, but not a disaster. Would benefit from power showers, but then the price would go up. For what you pay there it's great value.
Brighton & Hove, United Kingdom
Positive section of review
The room and facilities were well-kept. The staff were exceedingly helpful! I liked the shared utility room with fridge, microwave, ironing board, etc. The location was excellent - very much in the thick of things!
Negative section of review
Only that the blinds didn't keep the light out as well as curtains might.
Positive section of review
Extremely clean room and bathroom….makes all the difference. Great breakfast. Dining room lovely and clean. Breakfast ladies I met, were lovely and polite.
Negative section of review
My bed, room 3, was pretty uncomfortable. Maybe my age….my hips were painful. Not much spring in the mattress or bed.
Positive section of review
.Great location near the beach and games room.
Negative section of review
I thought it was a bit expensive for a 3 star hotel, that did not include breakfast. Coins only for some of the games.
Positive section of review
location was great and the breakfast was good
Negative section of review
decor was a bit bland and dull for the price. finishing was poor on a lot of the surfaces (paint finishing was messy, often paining over the hinges and handles and made the rooms feel cheap)
Positive section of review
Decor , garden , clean , location
Negative section of review
Batteries were practically dead in the remote for tv, so could not switch channel’s properly , air con wouldn’t adjust and was clanking intermittently during the night but wasn’t a big problem
Positive section of review
Very comfortable and spacious.
Negative section of review
Nil
Stoke on Trent, United Kingdom
Positive section of review
It was quite a small room
Negative section of review
The size
Newcastle upon Tyne, United Kingdom
Positive section of review
Location, room
Negative section of review
No cash payment Overpriced food menu
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