1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Scam dont book they are scam I asked for details of property never gave them told me I would get them at 3 which was lie when I got there at the property I was told they have one bed available for me when I refused and asked for refund was ignored its a scam cant believe booking .com allowed it
Negative section of review
Scam dont book they are scam I asked for details of property never gave them told me I would get them at 3 which was lie when I got there at the property I was told they have one bed available for me when I refused and asked for refund was ignored its a scam cant believe booking .com allowed it
Brighton & Hove, United Kingdom
Positive section of review
The lass who checked me in was extremely helpful. The room was clean and the air con helped me sleep so well.
Negative section of review
While the staff were working hard for breakfast I had a tight timetable attending conference; some of the breakfast food took too long to come out and I ended up starting the day with a piece of toast and a side of disappointment.
Newcastle upon Tyne, United Kingdom
Positive section of review
A nice, warm and clean property in the center of the city with very friendly and helpful staff.
Negative section of review
Honestly, I can’t think of any at this moment
Positive section of review
Lovely modern hotel in the heart of Glasgow. Lovely complementary cake on arrival too!
Negative section of review
Lighting area near mirror could be improved - the dim lighting made shaving/applying makeup an arduous task.
Positive section of review
Good location. Quiet building Easy access to building
Negative section of review
Apartment location on 3rd floor - a lot of stairs. My husband had difficulty with climbing the stairs.
Positive section of review
Room view 🪟 was very good
Negative section of review
Staff was very friendly
Positive section of review
Quietness Cleanliness
Negative section of review
None
Positive section of review
Lovely property
Negative section of review
I didn't feel comfortable staying there. I was afraid of breaking anything due to charging me a £300 deposit on top of the price to stay, which wasn't stated until you had completed your payment through booking.com. I couldn't cancel as you couldn't get a refund, so had no choice to fork out another £300. Customer service I found very Impersonal too. Only being able to get in touch though message through booking.com. There was no real person to call and welcome you, see if you needed everything. I guess it may just be me and I'm old fashioned. It's 2024 and everything is automated and impersonal these days. So yes I would have enjoyed it more if I could have relaxed..
Positive section of review
Great Hotel
Negative section of review
Breakfast a little ordinary considering the quality of the hotel
Positive section of review
Everything