1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Weston-super-Mare, United Kingdom
Positive section of review
Exceptionally helpful, friendly and professional staff. Eating in restaurant is an experience not to be missed. The food, the service, the atmosphere and the value for money were all of a high standard.
Positive section of review
Excellent location, close to the motorway. Lovely staff , with there key objectives to make your experience and cater for your needs number one!
Negative section of review
N.A
Positive section of review
Beach on your doorstep, great views, shops & pubs & places to eat close by, train station close by.
Negative section of review
The locality to the shops restaurants bars, even superstores around the corner, m&s ASDA, McDonald's, jd sports, the list goes on, the pier is a loverly 10min walk, if your lucky the band could be playing at the bandstand on the prom, which I had the opportunity to sit and listen to.
Positive section of review
Good location, a bar and restaurant when we came in from travel. Putting bikes around the back was good.
Negative section of review
It is pretty rickety. In a way exactly what we were looking for
Positive section of review
I come once or twice per year, fav hostel in Scotland by far, from location to staff
Positive section of review
Proximity to transport, Facilities Location Walking distance to major attractions.
Negative section of review
Attitude of some staff in the Restaurant/Breakfast areas.
Positive section of review
Location perfect for us and loved the breakfast.
Negative section of review
Nothing. All good.
Positive section of review
Location was the best part of it
Negative section of review
Room was filthy, no lighting in bathroom, and customer service was not to my expectations for a hotel that size. Charged £7 for overnight parking too which is a bit pathetic when its on their own ground
Positive section of review
Bed was fine
Negative section of review
No hot water for shower. When booking a hotel room, two things are crucial - a comfy bed and a nice hot shower/bath. I did advise reception immediately by going down to see the receptionist but I was told to try again in a half hour. No hot water in a half hour either. And only lukewarm water in the morning. Total fail. Worth noting also - AVOID the restaurant... Seafood platter is more mayonnaise sauce medley plus bread sticks than seafood and the beef pie is a bowl of average beef stew and frozen packet cooked pie crust on the side. How can you call this a pie? Served with bagged (not fresh) frozen veggies on the side and if you are going to serve new potatoes, please peel off the black bits... Lazy cheffing in the extreme. We paid £165 for one night after two weeks in Scotland and 13 other hotel nights and this was by far, our worst experience at the most expensive hotel of the trip. So disappointing! PS. I note the Hotel Response to Kathy's review dated 27 May 2024 in which she also mentions the lack of hot water - "Thanks for staying with kings arms hotel and for your feedback. We are very sorry to hear about the issues you had come across and we request you to please discuss any problem with our friendly team so that we can resolve it at your satisfaction as the issues you had mentioned if discussed, would have been sorted instantly." Again - I did advise the hotel immediately and the response was, as per above, try again in a half hour and thus hardly "sorted instantly". I also advised Booking.Com of this problem after my stay and Booking.com followed up with the Kings Arms hotel for some sort of resolution but according to Booking.Com, there was no response from the Kings Arms.
Positive section of review
The hotel
Negative section of review
Booked double bed, get 2 single