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Positive section of review
Very friendly and helpful host. Lovely, comfortable, clean room with lot's of extras - fruit, dressing gowns, toiletries. In great location, only 10 mins walk to lovely town. Plenty of interest + shops, bars & restaurants. Didn't realise hotel was vegetarian only when booked but not an issue. Loads of great breakfast choices & all food was fresh & tasty
Negative section of review
Up 2 flights of stairs but not really a problem
Positive section of review
Excellent location for cycling, loved the rooms style: a great combination of historical high quality furniture and modern bathroom etc. Lovely little extras - chocolates and biscuits. Service was absolutely excellent! Definable have a dinner there, food in a pub is superb!
Positive section of review
The hotel is in a central location and a beautiful place to hold and attend events. Staff were all brilliant, very professional, attentive and knowledgeable. Food was absolutely amazing.
Negative section of review
Room was a bit on the small side especially as the room was rather expensive.
Positive section of review
Great location, spotlessly clean, spacious well appointed apartment, quiet and comfortable. The staff were very friendly and helpful also.
Negative section of review
It was a more expensive than I would have liked, but this was likely exacerbated by my stay being on the last day of the Premier League football season.
Positive section of review
Easy to find and well placed for Central Inverness. Quite a busy road in the daytime but quiet at night. Supermarket fairly near.
Negative section of review
Towels a little frayed. Shared shower room small.
Positive section of review
Location was perfect for us as right near the beach. Breakfast was very good loads to choose from. Room was perfect.
Positive section of review
Breakfast was fine, the room was fine, windows are getting a little tired though
Negative section of review
The staff member who took over at about 10pm on Saturday night seemed to do his best to annoy me into going to bed. Dropping extremely unsubtle hints like closing the blinds, switching off the music and trying to ignore me when I wanted to buy another drink
Positive section of review
fresh air, beautiful surroundings, cottagey feel
Negative section of review
the other guests
Positive section of review
How close it was to the north terminal
Negative section of review
There was quite a long wait to check in, was allocated room 006 on the lower ground floor. Was greeted to plastic covered carpets outside the lifts on the lower level. We arrived around 2300 hrs took our luggage to the room, and went to the bar for a quick drink after travelling for hours. Spoke with two members of staff by the lifts and I asked if we had been assigned the cheap rooms? They replied not at all. When we got ready for bed, completely exhausted. The floor boards were overly squeaky. Even when you laid in bed they squeaked, try to turn the tv on remote didn’t work. Then at 0500 was woken by loud banging noise from the building site, directly outside our window. So what with the squeaky floor boards the building works did not get much sleep. Went to breakfast early was mainly vegan. Which was pretty tasteless. Asked if there was any alternative, and told no not today, sorry. This was meant to be a nice relaxing stay after our beautiful holiday. It was far from that. We checked out as soon as we finished breakfast. Explained the situation this the room. And was told they were under going renovations. Not at anytime was we notified of the renovations nor the building works next door. My main issue if the Hampton by Hilton at Gatwick new about these issues. Why was we allocated this room? I emailed guest relations on 16/05/24 called 3 times as no response, today I got though to someone in reservations, who asked me to forward the original email to them. Which I did. And got a sorry email. Not what I expected at all. After have to chance then from the 17/05/24 for a respond. So unprofessional.
Positive section of review
Clean and good location
Negative section of review
Booked 4 nights im terminally ill after 1 night we had to leave due to become poorly I emailed book booking.com and the hotel asking if they would take into account how poorly i am and asked for a 2 day refund but both declined my wishes so wont be booking again through both 😡😡😡😡😡😡