1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Llantwit Major, United Kingdom
Positive section of review
It was like a home from home which I needed because of my job. It was kept exceptionally clean and was much bigger than I thought. The food was topped up, little things that made this property exceptional like filling up my water bottle and putting it in the fridge. I felt genuinely cared for.
Positive section of review
Good breakfast; room layout could be improved;bath was very slippery if you were standing for a shower for an older oerson this could be dangerous, floor in room by door felt weak, bags of laundry left in passage for a day or so afire officer would class this a hazard
Negative section of review
Limited parking, only one bedside lamp and cabinet
Positive section of review
Beautiful house and gardens. Tranquil location. Delicious evening meal and breakfast (although I received something different to what I asked for..not an issue though!)
Negative section of review
We didn’t appreciate being asked repeatedly which room we were staying in. It happened numerous times while getting drinks, several times while eating our booked evening meal and during breakfast….again, several times. We had paid for our room and breakfast upfront. It was a very different experience from our previous stay last year (which was delightful and from the moment we checked in, staff were aware that we were staying overnight).
Positive section of review
Very good hotel Fantastic italian food Very good breakfast
Positive section of review
Central on a good street, a beautiful building. Bar ok .
Negative section of review
Music in the bar would help.
Positive section of review
How close the site was to the beach
Negative section of review
Porch had dropped and came unattended from the caravan and Balcony rail was unsafe, loose and very wobbly. Wooden ornament of a nail facing upwards. DEFINITELY NOT SAFE FOR YOUNG CHILDREN!!
Positive section of review
Room was nice and clean and modern
Negative section of review
No usb points and room was to warm could do with a fridge in room xx
Positive section of review
Liked the quaint oldy worldy look
Negative section of review
Bed was awful & breakfast wasn’t great
Positive section of review
Near station
Negative section of review
There was a noisy event occupying the reception area making it hard to hear check in details Bar was lacking in atmosphere and affected by noise of venue
Positive section of review
Breakfast OK
Negative section of review
There was no drinking water in the room, no tissues, no bar. The pillows didn't have protective covers. The floor by the lavatory had urine splashes. There was an adjoining door so noise of the couple having sex and groaning was awful . Prior to that we wanted bar food at 20 past 9 pm. We waited and waited but no one would serve us, even though it was quiet in the bar, as there was only one person serving in the bar. Although bar food was served until 10.45 pm we couldn't get a meal or a drink.We went to reception and they told us to go to our room to order room service. Room service wouldn't answer the phone. So I had to go to reception to ask for roomservice to respond the night manager was helpful, apologised and said he'd order room service for us. Unfortunately it didn't arrive until 10.45 pm. The order was wrong, I asked for no bacon it came with bacon. I ordered sparkling water, it didn't come. After eating we tried to sleep but the sexual noises from next room continued. I went to reception again, this time in my nightwear to ask for a quiet room. The night manager was very good, apologised again and got us a room with no noisy neighbours and we moved after midnight. The night manager was excellent but our stay at the hotel was awful and we'd never return. We were surprised by the lack of soundproofing and the shortage of staff and facilities ( they kept saying we have a function on and are short-staffed) it made our stay away a miserable experience.