1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Great 16th century coach house. The room was old but spotless. Our Sunday lunch and English breakfast were good. The artefacts and original structure of the bar, dining and lounge kept us interested during our stay (we kept finding "stuff" wherever we looked). If you want an olde world experience this is the place for you.
Negative section of review
Nothing
Positive section of review
I took my 4 year old daughter to see Frozen at the Royal Drury Lane, you really couldn’t get any better location wise. All the staff members were so friendly towards my daughter and myself they made a real fuss of her which she absolutely loved. I couldn’t recommend the hotel highly enough.
Brighton & Hove, United Kingdom
Positive section of review
Breakfast not included in the deal, but complimentary water, pastries and fruit are provided. Very straightforward check-in etc and conveniently located.
Negative section of review
WiFi not the strongest but only a minor complaint.
Positive section of review
Great location , lovely big room and comfy bed. All needs catered for with iron and board in room also tea coffee and hair dryer, very well equipped
Negative section of review
All good no complaints. Just the price was a lot more than the year before. (We go at the same time every year for a military reunion)
Positive section of review
The location is good, it was value for money, the room was clean and staff more than helpful. Breakfast good.
Negative section of review
The outside of the hotel is not appealing and may put people off. It need to look neater or more aesthetically pleasing.
Positive section of review
The staff were friendly and helpful. Specifically the receptionist Hanab, and maintenance person Kevin.
Negative section of review
* Floors were covered in large black scuff marks * Much of the furniture is all scratched * Corridors smelled of a combination of solvent and garbage, and the blue carpet had white stains all over it * The sofa was very uncomfortable - felt old and broken * When I arrived and asked the receptionist for some help I was told to come back tomorrow as he was new * The bottom of the bath was grimy with black marks on it * Broken spotlight in the bathroom * The paint on the walls was chipped, and multiple spots had been badly plastered over * Lamp in the bedroom was broken, and when I moved it I saw a ring of dirt on the dresser * The drier didn't work. I was given the key to an apartment one floor down. This meant I had to haul my soaking wet laundry downstairs with no basket. I was told someone would come to fix the drier the next day, but nobody did
Positive section of review
Nice clean room excellent staff and great location for terminal 5 perfect place to stay
Negative section of review
Nothimg
Positive section of review
Very reasonable price , clean and tidy , friendly staff. Easy book in and check out.
Negative section of review
I stopped at local facilities for juice and the place was criticised. However I'm not sure why as it was very clean and comfortable. Also my window was open (it was really warm outside) and there was no noisy neighbours or disturbance. I have however reported the other places for their negative response to local businesses
Positive section of review
Great Location, great breakfast, very friendly staff - we had a wonderful time
Positive section of review
Very comfortable. Plenty of staff, excellent service.
Negative section of review
Nothing, except you need a car as its 2 miles out of town so taxis are required. Walk on lochside road is very picturesque but road is busy & pavement narrow.