1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
A quiet area, not far from London (approx. 40min), metro zone 3. There was a well-stocked grocery store near the metro station. In the morning, there were no sounds of garbage trucks or cars and scooters, which are common when staying overnight in big cities. Spacious and clean 2-room apartment.
Negative section of review
There were four of us staying in this apartment, the description should make it more clear that two people have to sleep on an inflatable mattress in the living room.
Positive section of review
Breakfast was lovely, liked the inclusion of mushrooms, fresh tea and coffee brought to the table and the sour dough bread. Having the bedroom cleaned was great and the view of the sea amazing. Staff were friendly and helpful.
Negative section of review
TV was in a bit of an awkward place, the furnishings in the room were a bit tired and window would have been better if bigger.
Positive section of review
Very good location as just minutes from the shopping centre. Nice furnishings and very comfy beds. There were plenty of towels to use. It had an iron and board and a hairdryer also.
Negative section of review
There were no coat hangers to hang up clothes and as we were there for the races we had clothes that required to be hung. No coat hooks in the hall so we had nowhere for our coats. In the bathroom there is nowhere to hang any towels.
Positive section of review
location to the course I was attending. Initial impression of staff which quickly changed with their poor attitude to my reasonable requests.
Negative section of review
Booked a single room as on a course close by. Booking.com stated room had TV, kettle, bathroom etc which is not the case. Only double rooms have TV and then only Netflixs? no BBC etc? Shared bathrooms etc. Fire alarm beeping that maintenance had to fix, no sleep at all due to people in next room making too much noise all night. Had to book and pay £80 for another room in a pub so I could get some sleep. Promised a better room for my last night which was a double with a TV and I was grateful until the man downstairs decided to use the tumble dryer at 2AM. I am now up for a course and exams which does not start till 9 and I am exhausted!! Having sent a text to owners at 2.30 reasonably stating that there should be a rule saying all guests should be CONDSIDERATE TO OTHERS IN THE PROPRTY I have had a reply saying I am the unreasonable one with "my demands" and next time I should "stay in a hotel" as I am the only one complaining. Disgusting attitude and customer service. I want a refund.
Positive section of review
Nice top floor room, warm and comfy. The bathroom was good with shower gel, soap and towels provided. The staff were polite.
Negative section of review
Nothing, all good.
Positive section of review
The size on the room was great for our needs, the location is stunning and the breakfast was of good quality and very nice.
Negative section of review
The beds were super uncomfortable we hardly slept and most of the heaters didn't work so the room was very cold. The booking system for the pool/health sweet was very inconvenient as most other spa hotels we stay at doesn't have this in place.
Positive section of review
It’s okay but not Parking space not good enough and I got parking ticket
Positive section of review
Nice clean room, comfy bed and pleasant staff!
Negative section of review
The air conditioning unit was a wee bit noisy
Positive section of review
Room lovely Breakfast great
Negative section of review
Service in hotel restaurant was so slow Service in the bar was unbelievably slow also We ate at 830 pm and service was so slow we were just finished our meal 10pm and exactly 10.01 we asked for the dessert menu and were told the kitchen closed at 10pm.
Positive section of review
Location excellent.
Negative section of review
Tables in the dining room too close together.