1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
It was clean, spacious, comfortable had all the necessities location was ideal nice quiet area. Bus service just outside the building going to town, Anfield. Airport and other areas.
Negative section of review
N/A
Positive section of review
Air conditioner was really noisy and fairly ineffective the room was really hot and the ac was so loud I couldn’t sleep.
Negative section of review
Went to the bar to order a drink and the bar staff were arguing and took a couple of minutes to stop and take my drink order. Another customer had to ask them to stop arguing 15 minutes after I got my drink as she was trying to work.
Positive section of review
Excellent location. Very clean flat. Very well maintained and decorated. Milk and wine on arrival was a bonus!
Negative section of review
Would have been helpful to have some more cleaning equipment - ie washing up brush/cloth. Curtains in bedrooms quite thin - blackout blinds would be good. Bin outside was very full!
Newcastle upon Tyne, United Kingdom
Positive section of review
Easy check in and check out. Clean and adequate for a short 2 night stay.
Negative section of review
A lot of steps to the top floor where my bedroom was located. I think it would be useful to put this info on the property website.
Positive section of review
Comfy beds, good breakfast and general all round stay
Negative section of review
Nothing I can think of
Positive section of review
Location very good. Well furnished nice setting.
Positive section of review
Location/proximity to local area
Negative section of review
Room was quite hot and stuffy-would definitely have benefited with air conditioning. A small fan was provided but was noisy and rattled. Car park fee of £14.50 a night was excessive particularly considering the cost of the hotel for two nights. No doubt parking in the area is at a premium but a nominal fee of £5 a night for guests would make the overall cost more palatable.
Newcastle under Lyme, United Kingdom
Positive section of review
Freshly decorated room. Stong WiFi.
Negative section of review
It's over a pub so had the usual saturday night going on outside the window. Breakfast option in the vicinity are pretty limited.
Positive section of review
The bed and the room size perhaps.
Negative section of review
1. Bad water pipes beneath the wall, water dripping heard throughout the stay from the bathtub area but can't help from any staff member as no one bother to answer the calls. 2. No slippers and any toiletries offered as most reputable hotels do. 3. Insufficient and correct power points to charge phones and laptop. 4. No complement drinking water offered
Positive section of review
The bathroom was ok
Negative section of review
The staff were totally unconcerned about being professional and caring for their guests. Everything seemed a bit of an effort whether it be showing you to your room or serving you a meal. Their outfits also showed a lack of personal professionalism. My husband’s steak pie was stringy and gelatinous and his vegetables overcooked and inedible. We waited 45 mins for our American pancakes for breakfast and when they came, they were inedible and came without the bacon. Oh sorry was all that was said. The bedroom was so small the you had to bend over as you walked sideways round the bed as there was so little space and also to not hit your head on the tv