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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Hotel is well positioned with plenty of (expensive) parking on site. Tram stop right outside hotel, walkable into town centre and attractions even though I am a little bit disabled at the moment. Buffet breakfast was wonderful with plenty of choice of hot or cold. Dinner was excellent but menu was a little bit limited. Hotel is what I would describe as being old fashioned looking but excellent in appearance and atmosphere (confused?). Room was clean and comfortable but see below for other comments.
Negative section of review
Paid for de-luxe room with sea view and was grossly underwhelmed with what we got. Room itself was large enough but we have stayed in better "standard rooms", nothing seemed to be "de-luxe". Sea view was through one window .measuring approx. 3ft wide, hardly panoramic. We felt as though we had been short changed there. Having said all that, we did , overall, enjoy our stay and might even return one day, but would think twice about all the expensive "De-luxe" extras.
Positive section of review
Loved the location, central to everything, staff were really nice, the hotel has a lovely shabby chic feel to it and thats not to be rude, its quite grand but needing a bit of tlc. Food was nice, place had a relaxed atmosphere and it"s clean. Room was spacious, bathroom was spot on, again just needed a bit of tlc. Good place to stay as well if you have friends staying elsewhere, welcome to use bar, lounge, restaurant etc for a meet up
Negative section of review
Radiator didn't work in our room, but reception lady brought us a good heater. If I was nitpicking- Lift is quite small, only takes 2 people plus cases.
Positive section of review
Everything! Beautiful place, comfy beds, small kitchen with pots and pans, bread and eggs bought for us that day and more options in case you didn't have enough time to go through the market. Rachael the owner made us feel super welcome ❤️
Positive section of review
It was my 50th birthday and one of the ladies at reception came to my room and give me a plate with Happy birthday and brownies with strawberries and 2 mini bottles of wine. I felt very spoilt 😁.
Negative section of review
I left my sunglasses on the couch in the bar area and rushed to get my taxi. When I got back I told the staff but they didn't find them. So then I was disappointed 😥
Positive section of review
Excellent location, really comfortable and cosy. Clean and there was everything you needed.
Positive section of review
Great location, lovely views, very clean, comfortable and well set up for use.
Newcastle upon Tyne, United Kingdom
Positive section of review
Room was nice and clean. Secure entrance for night and very friendly staff
Positive section of review
Staff very pleasant. Close to terminal 2. Perfect
Positive section of review
Price and location close to where i needed to be
Negative section of review
Noise from other people who have permanent rented rooms.
Positive section of review
Not a lot
Negative section of review
One bed apart filthy lounge table all scratched windows disgusting breakfast nice waited half hour to be served bar tables not cleared.
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