1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff were second to none!! Exceptional customer service. Nothing was too much trouble. The food and drink was really good too.
Negative section of review
The room itself could benefit from a lick of paint and the towels were a bit tatty. But it was clean, tidy and comfortable.
Positive section of review
Good value at time of booking. Just for an overnight stay very competitive. Good for the night. Excellent and friendly reception.
Negative section of review
Room decorated very grey. Bathroom dated but clean enough. I wouldn't pay too much for this room the price paid would be around what I would expect but this was well below average price I got.
Royal Tunbridge Wells, United Kingdom
Positive section of review
Lovely decor and comfortable communal areas. Ideal location for exploring the area. Room was a decent size and well equipped
Positive section of review
The situation of the hotel was great.staff were very friendly. Room clean and nice bathroom. The food was nice.
Negative section of review
No lift.
Positive section of review
Breakfast was very nice, helpful staff to cook eggs of choice
Negative section of review
Service at dinner Saturday night, felt a little forgotten about , was offered desert menu but no one came back, table next to us also had to get up to find staff. Small coach party did appear to be hotels priority.
Saltburn-by-the-Sea, United Kingdom
Positive section of review
Great location, size and facilities perfect for a short break
Negative section of review
Wobbly toilet seat and no outside seating
Positive section of review
Ideal location in the village and looked after wonderfully.
Positive section of review
Excellent location,friendly staff and delicious breakfast.
Positive section of review
Quiet,comfortable, good restaurant.
Negative section of review
Could do with a bit of a refurbishment, looking a bit worn.
Positive section of review
The view was nice.
Negative section of review
The room was on the top floor, which wasn't straightforward to get there. The room was very small, the bed was just a bit bigger than a single, so 2 adults sharing was uncomfortable.