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2
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Positive section of review
Cold water in the morning, called reception five times and no answer, had to shower the children in cold water which was terrible. Loud noise during the night. Two dirty towels, bed hand crumbs inside. Spoke to manager who advised refund will be granted, not happy with the service.
Negative section of review
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Stansted Mountfitchet, United Kingdom
Positive section of review
It is a smart but simple hotel, very close to the Terminal, so ideal for an overnight before an early flight, especially when you can check bags the night before. Breakfast wasn't bad.
Negative section of review
The 'airconditioning' wasn't hugely effective and a 19 degree minimum is still on the warm side. The downstairs could do with more comfortable seating for smaller groups and couples. It was a bit like a large waiting area.
Positive section of review
Comfortable and clean hotel. Great location for access to city centre, as well as walking along the Thames. Staff were always helpful. I would stay again on return.
Negative section of review
Minor negative was that I had to wait for my room from 6am when I arrived until the check-in time. Busy time to stay!
Positive section of review
Excellent in all areas, great views, multiple breakfast choices , impeccable service, impressive rooms, ambience and great staff.
Negative section of review
N/a
Positive section of review
Clean and very comfortable bed. Great breakfast included. Easy access to Paddington for a short visit to London.
Bowness-on-Windermere, United Kingdom
Positive section of review
Beautiful location Lovely view whilst having breakfast Big comfy bed Lovely shower Staff couldn’t do enough
Negative section of review
Only half a mushroom with breakfast
Positive section of review
It is fairly well situated between Rochester (nearby town) and Chatham and that suited us.
Negative section of review
This hotel is in need of a bit of TLC. The room was poorly prepared and not attended to when it was pointed out. The bed was a bit past it!
Positive section of review
Very clean - perfect location
Negative section of review
Maybe the glass bathroom! But not so big problem!
Positive section of review
Location Breakfast Bed
Negative section of review
Shower weak
Stansted Mountfitchet, United Kingdom
Positive section of review
Location
Negative section of review
Staff appeared disinterested and lacked customer service.