1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Room was well designed, complimentary bottles of water, usual tea/coffee making facilities with nice accompanying biscuits. Quiet room overlooking the College and grass surrounds. Breakfast very good indeed- absolute quality.
Negative section of review
Nothing-
Positive section of review
Friendly helpfully staff with lovely smiles to greet us . Breakfast was excellent, served by smiling helpful staff (a smile goes a long way in our book)
Negative section of review
Everything was really good from start to finish with a lovely view of the river from our room
Positive section of review
Nothing nice about this place. Staff working in this hotel are so extremely rude , my experience has been dreadful
Negative section of review
The staff working for this hotel are extremely rude , dirty carpet in my bedroom , dust everywhere , they gave me false informations regard being able to provide me gluten free food as I am coeliac. They didn't provide anything gluten free for breakfast,, staff at the bar restaurant extremely rude ,arrogant and highly offensive
Positive section of review
room was lovely, dinner and breakfast were excellent and good value for money, staff were friendly and welcoming
Negative section of review
no light over dressing table and no long mirror, in the bedroom. Also could do with a picture or two to enhance the flairly bland room.
Positive section of review
This was a flying visit, but it was all good, apart from the violent air freshener left in the room.
Negative section of review
There was an air freshener / vapouriser left in the room, with an awful fake-citrus chemical odour. I am asthmatic - not unusual in this day and age - and I don't want powerful smells and chemicals thrust down my throat.
Newcastle upon Tyne, United Kingdom
Positive section of review
Location, very friendly staff, good breakfast.
Positive section of review
Really friendly staff.
Negative section of review
I thought I’d booked a queen room but it was a standard double. It’s was absolutely fine though and I was only there for one night.
Positive section of review
Comfortable bed
Negative section of review
Ongoing Construction work in hotel High rates They should have informed at the time of booking that renovation/construction is in progress. Also, rates should be reduced during this renovation period. Rates were immensely high, they can't charge full rate with the renovation works and noise in the hotel.
Positive section of review
Location
Negative section of review
A matrass was broken in the first room we stayed in. At arrival we had to pay 50 pond as insurance for the room, they told is they would pay of back 3- 5 days after leaving. One month and a lot of messages later, this problem still isn’t solved. Extra breakfast options were greasy, we also tried the restaurant and didn’t like that either. Wouldn’t recommend