1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
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Positive section of review
All exchanges with staff & management. Everyone wanted to provide a friendly & responsive service. All food experiences were excellent
Negative section of review
We were disturbed by the dining/ lounge music playing from 6-00am - with the bass stopping us getting back to sleep!! Mavis mentioned this to reception, a note was left for the early morning staff & we were not troubled again. Thank you for the swift response. A small niggle in the bathroom that we did not request help with was that the washbasin plug screw was not long enough to enable water to move freely from the sink when the plunger to open the plug was used.
Positive section of review
Excellent accommodation with an extremely comfortable bed. The breakfast was a great start to the day. Hugh was very helpful and welcoming.
Negative section of review
Very minor, but I agree with the comments in a couple of reviews where people have said that the signage directing you to the accommodation could be a bit clearer.
Positive section of review
The evening menu was limited but the quality and speed of service was excellent. The breakfast was good with a varied choice of items.
Negative section of review
I was disappointed there was no bottle of mineral water in the room. For those having to take tablets it was awkward to fill the mug from the bathroom sink tap. The water did not taste very pleasant.
Positive section of review
Great Location Friendly and efficient staff Complementary beverages and cookies in the room recently Renewed bathroom
Negative section of review
Limited sound proofing, noise from other rooms Lack of elevator, steep staircases Tired Carpet on floor
Positive section of review
All the Staff were brilliant. They were very helpful. The food and service was excellent.
Positive section of review
location ,excellent breakfast excellent room
Negative section of review
room number 16 bit like dundgeon too dark only good thing it had shower not bath
Positive section of review
Excellent room and facilities.
Negative section of review
Disappointed that the Sky Bar is closed on Sunday’s. That is surprising for an international hotel. We felt it was a shame the Clipper Bar had no views of the river. We found the opaque glass rather oppressive. We guessed the opaque glass probably covered parts of the roof. Solution……. Raise the floor of the Clipper bar!! (the ceiling is certainly high enough) Easier said than done I know but it would make for a 500% improvement.
Positive section of review
Location, modern, clean
Brighton & Hove, United Kingdom
Positive section of review
All excellent service
Negative section of review
Room needs upgrading
Positive section of review
Everything.
Negative section of review
Nothing.