1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We liked the quaint little village surrounding the hotel itself (which is part of the hotel/spa), the room we booked was the cottage and it was hidden away so we had more privacy than expected and we had our own terrace garden. Although we didn't use the spa facilities, the thermal pool looked inviting. The side of the pool is exposed (shutters roll up) so you feel like you're in an outdoor pool. Will definitely use the pool next time. On arrival to our room, we received complimentary spa-like toiletries (smelled amazing) and chocolates as we were there for our anniversary. One of the reasons we booked here was because they were dog friendly as we wanted to take our dog with us. They provided a dog bed and water bowl which was a nice touch.
Negative section of review
Unfortunately, I wasn't aware that the shops and tea room wasn't open when we stayed as we booked on a weekday, but we went there for the accommodation so it wasn't a huge issue.
Positive section of review
Good breakfast with many options. Location is very central, near to the Hop On bus stop and to central Edinburgh. Friendly staff were very helpful.
Negative section of review
Only downside was the wooden window frame in our room was starting to deteriorate. The building is old and perhaps the window frames could use some rehab or replacement. No real impact on our comfort, but this type of corrective maintenance can make the difference in the long haul.
Southend-on-Sea, United Kingdom
Positive section of review
Excellent location - really friendly staff - beautiful view from the balcony
Negative section of review
Nothing
Newton Stewart, United Kingdom
Positive section of review
Friendly welcome and quiet position close to the centre of Newton Stewart.
Negative section of review
Everything was fine although the twin room was a little tight for space.
Positive section of review
Clean, airy, comfortable and great location to town centre.
Negative section of review
Nothing
Positive section of review
Convenient location but tired old building needs a referb
Negative section of review
Almost every thing apart from location
Positive section of review
Staff were attentive and friendly
Negative section of review
As a property was a one night for us we found everything to be ok. Only felt the bar menu could have more choices
Positive section of review
Great location
Negative section of review
Twin room booked, 2nd bed was a put me up. Not great.
Positive section of review
Location
Negative section of review
Time waiting for breakfast to be served
Positive section of review
Nothing.
Negative section of review
The smell was disgusting; dead rotting rats. The room had fleas. The walls smashed plaster, fitrings falling of the wall. Broken shower. Outside sewer running into the street. Out of date fire safety equipment. Eventually I was promised a refund, but I am still waiting from booking.com
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