1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Friendly staff. The young lady who was looking after the bar, taking food orders and also serving was very attententive and apologised for the terrible meal. However she was left to oversee too many things and was also on at breakfast in the morning as well. But we couldn't fault her.
Negative section of review
The place was run down. The front of the property looked as if it was closed and the signage had a letter missing. The rooms in the annexe were cold. The evening meal was awful. The pastry on the pie was hard with dried gravy which had oozed out on the top. The gravy was lumpy, and the veg was dried up.
Positive section of review
The room was very clean and beautifully decorated, with a comfortable mattress, nice toiletries. Bar staff were very attentive.
Negative section of review
Unfortunately the room was very noisy, right next to the bar and on the corridor to the kitchens. It felt like you were sleeping in the corridor with no soundproofing. Above our room upstairs, it sounded like people were going to come through the ceiling. The chair in the room smelt terrible and had stains on. On the day of arrival our room was advertised for £150 per night we paid £200! The food was very expensive with a service charge added. Very disappointing overall
Positive section of review
Handy for the Albert Hall. Easy to get there on tube. Very smooth check in and check out.
Negative section of review
The lift is minute, it felt cramped with 2 people and 2 small suitcases. Often a long wait. Staircases are narrow, dark and steep - but it is a town house so that is to be expected. Steps up to front door.
Positive section of review
Good location, friendly staff, lovely and clean, lovely breakfast.
Negative section of review
Not the quietest place due to other travellers.
Positive section of review
The cooked breakfast was just ok and the buffet style choices ok
Negative section of review
Breakfast The extraordinarily long walk to the room carrying luggage up and down stairs . If it wasn’t for Hattie offering to assist us when we arrived it would have been a struggle . I also thought covering up the glorious stained glass windows in the restaurant with pelmets was disappointing and detracted from the heritage of the building .
Positive section of review
Very comfortable stay in beautiful village.Delicious dinner.
Negative section of review
We asked to sit in a different part of the restaurant, there were plenty of empty tables but they refused our request.
Positive section of review
Helpful staff and food at Neigbouring hotel Holiday Inn
Negative section of review
Too basic
Positive section of review
Breakfast was great, and location excellent
Negative section of review
Room / hotel could have done with a little more TLC
Positive section of review
Great location and breakfast was plentiful.
Positive section of review
Location/staff
Negative section of review
All good