1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Good location and friendly staff. The room was spacious and relatively tidy. The breakfast had very quick service. Pleasant check in and check out experience.
Negative section of review
Some issues around cleanliness - clump of hair on the bathroom door, unusual sewage smell in the bathroom, stains on the windows.
Positive section of review
Beautiful hotel right in centre of shopping centre with bars and restaurants, very friendly staff and lovely room
Negative section of review
Breakfast could of been warmer that's all
Positive section of review
Excellent location and excellent facilities, spotlessly clean. Lovely back garden to enjoy the good weather.
Positive section of review
Place is somewhat commutable from the city centre. There was a parking facility, which was good.
Negative section of review
Cleanliness, check-in experience and privacy related issues were alarming
Positive section of review
The Waldorf has such history and the staff are so good. Prefer it to the Savoy.
Negative section of review
Pool was not in use but we were not told in advance.
Newton Stewart, United Kingdom
Positive section of review
Great location and very clean. Well equipped kitchen and plenty of space.
Negative section of review
Very basic uninspiring outside seating (like sitting in a car park on a picnic bench). Feels like the area in the castle grounds is under development (fencing/ building work) which is a bit of a shame given the nice countryside and castle nearby. Single bed felt uncomfortable and well-used.
Positive section of review
Balcony could sit outside ,wasn't to far from the station .
Negative section of review
Dust around skirting boards ,cobwebs and spiders in bathroom . It was also more of a living set up other than a air b and b , restricted to playing music in the day time loud ,which I was slightly confused about as it was 2pm in the afternoon not 10 at night , bar that fitted the needs of the trip.
Positive section of review
Everything was great, room tidy and a great location.
Positive section of review
Location and the staff were lovely
Negative section of review
We ended up staying at the sister hotel, the room stunk of faeces as we walked in, the bed sheets were stained and there were holes in the ceiling
Positive section of review
Clean, warm, comfy bed
Negative section of review
Location - felt unsafe with teen daughter walking from the tube station to the main entrance of the hotel