1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Lovely warm welcome on arrival. Were able to check in early...thank you. Lodge great...had everything we needed for a wonderful couple of days. Restaurant great. The staff are exceptional.
Negative section of review
I'm being picky as we were very comfortable but the lodge would benefit from a wee freshen up in areas.
Positive section of review
I didn’t like anything about the hotel and will not recommend to anyone unless the lift situation gets fixed the rooms cleanliness was okay and breakfast was decent.
Negative section of review
I didn’t like the fact that we had no lift and when it is promoted the hotel has to advise people that the lift has problems and cannot be used at all times. And for people that live in a higher level it is tiring and we saw a woman carrying a baby all the way to level 6.
Positive section of review
Friendly and professional reception as with other staff, food very good, location excellent, view over Oulton Broad superb - especially the 70+ swans.
Positive section of review
Delicious breakfast and hotel was central location so easy to get to everything
Negative section of review
Price…I know you are paying to stay in a prison but I thought the rooms would be more luxurious for the price or even discount off the castle tour when staying at the hotel
Positive section of review
First class host and excellent breakfast. The location was also brilliant.
Negative section of review
The clothes rail in room 2 was a bit wobbly, so may need a brace to keep sturdy. The shower was a bit temperamental and it was hard to get the temperature right.
Positive section of review
It’s super centric and modern. Looks like it was renovated recently.
Negative section of review
Our room was the smallest kind, I knew it had no windows and was ok, but the bathroom divider is just glass and there was no privacy whatsoever inside the room. The bed was less than 1m from the bathroom door.
Positive section of review
Location & very close to the tube
Positive section of review
Lots of parking and good location
Negative section of review
Some rooms on the website have been modernised and others haven't. Our room hadn't and needed work. I was sent an offer direct from the hotel after booking with a "discounted" breakfast of £10 pp, but there's a sign if the car park offering this as their normal price
Positive section of review
Location and comfortable beds
Negative section of review
Shower was not very good
Positive section of review
Clean