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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We were very disappointed with the Marriott hotel in manchester-since we booked the hotel it had changed its name & was informed it under a renovation so from outside it was scaffolding & unsightly! ( i couldnt cancel or change it because i would of lost my money.) When i arrived was given a disabled room no idea why wasnt informed of this either until i got into the room-rang four times to reception/concierge etc.. the phone wasnt working-found out today i should of been given info with the correct numbers on it to reach those places; the sink was very small could hardly brush your teeth, the shower was useless-why werent we given one o f the newly renovated rooms? I asked these questions today at reception when we registered our complaint but we were not satisfied with the outcome today & were not offered a suitable explanation or anything to compensate us either.
Negative section of review
Many things about the hotel & staff werent helpful either when we made our issues known.
Six Mile Bottom, United Kingdom
Positive section of review
Was a last minute plan as we were attending an event nearby. Great views and secluded enough you feel you can unwind. The property itself is very gorgeous, and staying as friends, we loved the open plan layout and incredibly spacious downstairs. The rooms all have smartlocks with key card entry and great quality bedding with big, fully opening windows in each room. It was far enough away from the road that it was very peaceful as well. The host was lovely in going above and beyond on our arrival and the heated marble floors throughout the downstairs are a nice touch to. Some huge properties feel cold when you've been out all day/night, but this was incredibly relaxing to come back to. I absolutely wouldn't hesitate booking the place again, just probably best as another group booking :)
Negative section of review
When we were shown to our room, which had a bathroom next door, I did politely ask "who do we share this bathroom with?", to which the answer was "it is just for you", indicating a private one. To my surprise I had someone else (thankfully a friend staying in one of the other rooms down the corridor) walk in. Also thankfully I was only applying my makeup, however had he had come in 10 minutes before then he would've been greeted with a rather naked me in the shower lol. The lock mechanism on the door did not work for us during our stay. We had a room that had little floor space apart from a U shape around the bed, and yet it seemed we paid the same price as what our friends paid, who were in significantly larger rooms and en-suites, which was strange. No TV in the room (again, not an issue if you don't mind sharing the downstairs one), but then little things like no bin in the bathroom or liners in the bedroom bin makes it feel a bit unfinished. Having to carry makeup wipes back into the bedroom was a bit odd.
Positive section of review
Breakfast at 8??? No good for early starts, I have never stayed at a place that serves breakfast so late - a big minus for this hotel which in every other way was great!
Negative section of review
Late breakfast
Positive section of review
Great facilities, pool,steam room, jacuzzi etc.. Lovely clean bedroom. Great bar area Quality ingredients in breakfast
Negative section of review
No room service or out of hours food available
Positive section of review
its so peaceful and remote we love it and this is our 3rd stay and we are looking forward to returning in late June.
Negative section of review
I cant think off anything its a great place maybe the drive could do with some more stones being put down
Positive section of review
The greeting when we arrived by the lovely receptionist, view of lake and clean room
Negative section of review
Bed was uncomfy - springs popped through night , rusty radiator in bathroom and mould round silicone in bathroom . Other residents were very noisy through the night slamming doors etc
Positive section of review
Very friendly, helpful staff. Big spacious rooms. Well equipped, clean spa.
Positive section of review
Good stay a little cleanliness issue but nothing major
Positive section of review
Location.
Negative section of review
Had an eye infection due to disability and when I checked in I asked how far was the room from the lift due ( how many doors down and direction) to low eyesigh. They asked “why are you needing to know this” even after I explained. Room was dirty was pubic hair in the shower, dirt and debris back of the bed. Also reminded me of a private hospital room. 100% no different than a bupa hospital abroad. Definitely was the original design or perhaps future use? Either pretty strange. Next day I asked about borrowing a phone charger or where to buy. Again was greeted with a face of shock and disappointment. They didn’t seem to want to help and all And was made to feel really small and uncomfortable. So different from the ibis Portland street.
Positive section of review
Location
Negative section of review
The bedding was dirty, bath was filthy! bed was rock hard
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