1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Breakfast was amazing...not the usual fried English (not my style) but a delicious egg and Loch Fyne salmon. Just enough without being overwhelming. The staff were kind and helpful. The room was clean - a must. I need to feel confident enough to shower and walk across the floor without going eeew. They surpassed that! I never saw a cleaner bathroom. They had even vacuumed under the bed 5*****. Glasses, cups AND kettle were clean as was the tv remote. Bed was comfy and warm. Loved the matching fabric on bed, curtains and seat. Well done! I stay at a lot of places and you are in my top 5. Buses are frequent and cheap. City a short hop away.
Negative section of review
the radio had had its ariel broken and wasn't working, not a crisis but should have been picked up. Towels were ok. I did enjoy reading my book at 3am (poor sleeper) by the streetlight - as a country mouse, that was a novelty! But the curtains blocked out the majority of the light when shut so no worries. Traffic takes getting used to but some people wouldn't notice it.
Positive section of review
Bacisly It was fair enough good because of location and few days stay. Many restaurant,food shops and only few minutes walk to tower bridge and metro station and for hop-on hop-off. We had luck because our windows face not to direct to trainline and it was just a bit noisy as normal. The staff of this accomodation was so kind and take care about how we feel and also need something.
Negative section of review
Unfortunately our bed wasn't perfect because of size and quality.The pillows were so hard and high but we used the small ones and were much comfortable.the floor in the studio wasn't cleaned.its important they asked to clean it but we said just leave it. Instead of this I prefer to anyone because such a big problem(s) we didn't have.😉
Berwick-Upon-Tweed, United Kingdom
Positive section of review
I booked this property for my colleagues who were working in the are. The check in went smoothly and the host's were a pleasure to deal with. Very responsive and extremely helpful.
Positive section of review
The property was decorated to a high standard with modern finishes and was spacious.
Negative section of review
The whole experience was horrific. After receiving a booking confirmation, I was then told that I needed to send a copy of my passport and pay a £100 deposit which was not mentioned on the listing. After providing this, I was told that the booking may be cancelled as I lived “too close” to the vicinity and most people who lived in the area tend to cause damage to the property. I called this out as blatant discrimination and then was told that I could continue with the booking. If I had not already paid then I would have cancelled at this point. I then arrived at the property to find a stained sofa, no sofa bedding was provided, a rail hanging off the wall and a window overlooking the busy road which did not lock properly. On the day of checkout, a cleaner arrived half an hour before checkout time and said that we needed to leave. To which I responded - it was not time and I would be leaving at the agreed time. Once we did checkout, I received a prompt email saying that I would not be receiving my deposit due to damage that had been caused to the floor. I am so thankful that I took pictures and videos of the property on arrival so I was able to dispute this and demand my deposit. Terrible stay and really ruined my plans for the weekend. DO NOT BOOK!
Positive section of review
Friendly and welcoming staff and property as described.
Negative section of review
Nothing to add.
Positive section of review
Amazing location. Sea views were beautiful.
Positive section of review
Location, breakfast and bar area
Positive section of review
The location
Negative section of review
Small rooms, decor old and needs refurbished
Positive section of review
location
Negative section of review
no food available after 9 pm
Positive section of review
Nothing
Negative section of review
The property was in awful condition. The bed linen and towels were thrown on the floor and sofa. The mattresses were bare with no linen. The bedsheets were crumpled on the bed. Kitchen and bathroom were dirty and rubbish bins not emptied. There was a bad smell. I reached with kids and could not stay there. I had to book alternative accomodation.
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