1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
My partner and I stayed there in March 2024. Beautiful hotel in a central location. Complementary drink from the bar on the first night. Very comfortable bed, bath over shower, which was great for relaxing after long walks. Delicious and affordable breakfast with plenty of choice ( we paid in advance when booking, which was cheaper but can be paid for on arrival).
Negative section of review
Only one minor downside was not enough storage space for two adults but it might've been just in our room and in a way it is understandable as it is an old style building.
Positive section of review
Comfortable beds, car park and on street cctv. Location. Kenny the night manager was very professional and polite. Late check in.
Negative section of review
Got our rooms wrong but sorted the mistake, however early check because of that.
Positive section of review
All worked v well for what we wanted. Staff v helpful and friendly-food and service goodGood value in a charming small hotel
Positive section of review
Room was lovely. Tidy and clean. The bed was incredibly comfortable. A generous supply of water, tea coffee etc
Negative section of review
I was in one of the garden rooms opposite the marquee. The noise from the room upstairs was horrendous. Just walking around but the creaking floorboards were so noisy. It finished at 11.30pm and started again at 5.30am - not the hotel’s fault I understand but for the price of the room it wasn’t great value for money. I found being a woman on my own quite intimidating to be in a room outside with so many people walking past. I also left a message on the day of my stay to discuss booking a table for dinner….i’m still waiting for someone to return this call nearly 4 days later.
Positive section of review
The front of house staff were friendly unlike the shuttle bus driver.
Negative section of review
The shuttle bus driver was incredibly rude. I recommend getting a taxi if you’re leaving early morning because having to put up with someone like that at 5am on a Saturday just isn’t worth it. Myself and a few strangers were in disbelief at the drivers attitude and his lack of communication. One of the strangers going as far as calling him “power hungry, disrespectful and that there is no need to talk to anyone like that”. He didn’t say a word to anyone when he first pulled up. He then just proceeded to open the back door for people with suitcases to put their luggage in the back, without saying a word… whilst myself and a few others with backpacks stud around wondering if we get in the bus?… no communication, so one of the traveler’s opened the side door of the bus, which the bus driver shouted “NO!” And glared at kid like he had just committed a crime. A minute or 2 later someone else opened the door as they had loaded their luggage and handed in their ticket and the bus driver same again just shouted “NO!” To the elderly chap. No communication on what we were meant to do from the driver when asked. One of the traveler’s thought he had to pay at the shuttle bus itself, not knowing he had to pay at reception. Resulting in the bus driver saying “no ticket then you’re not getting on” rather than saying “you need to get a ticket from reception, go hurry”. This then left myself having to tell the traveler to go to reception to get a ticket. Just no communication from the driver at all. He was English speaking he just didn’t want to say much, understandable it’s 5am… but shouting and glaring at the traveler’s is so uncalled for and disrespectful, especially when it’s a paid for service. Definitely left a few grumbles on the bus on the way there due to how they had been spoken to just before jetting off on their holidays.
Positive section of review
Great location Always get a freshly baked lemon cake. Great views.
Negative section of review
We liked everything connected to this stay.
Positive section of review
The staff were fantastic, location is amazing
Negative section of review
Noisy and rude guests after bar closed
Positive section of review
Very friendly staff and brilliant hotel.
Negative section of review
Nothing really.
Bourton on the Water, United Kingdom
Positive section of review
Location View Breakfast Cleanliness
Negative section of review
Shower room too small Bedroom very cramped Eating breakfast in the room was difficult due to lack of space Only storage was under the bed Only 2 teabags provided
Positive section of review
Very modern & clean
Negative section of review
N/a