1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Totally agree with what all the other reviews said, ie photos don’t do the actual apartment justice! Everything was perfect. The apartment was well equipped and it was spotless, cleaner than my own apartment! Shona was the most friendly host. We had so much fun chatting and sharing stories. The pantry was well stocked, from dried goods to fruits, cheese, milk, juices, beers! The bed was very comfortable. Hot water and heating were super efficient as well. In short, the best short term stay we experienced yet!
Negative section of review
Honestly, nothing!
Great Yarmouth, United Kingdom
Positive section of review
It's a shame because the property is actually quite nice and in a great location. It's great to be able to get a self contained apartment for a reasonable price however my stay was ruined by the host.
Negative section of review
I been driving for four hours for work when I arrived at the property excited to have somewhere to be able to cook at such a reasonable price & not have to have a takeaway. Upon checking into my room at 8pm it was apparent that there was no electricity in the room. I found a fuse box which was all good & an electricity meter seemed to confirm that despite on emergency credit there should be some power. I called the host, & called them, & called them. It was over two hours sitting in a room that gradually became pitch black with my food not in a working fridge or able to be cooked & on the phone to booking.com who confirmed they also couldn't contact the host before I finally heard back & was moved to a new room just after 10. This room was lovely but the panic of being in dark for 2 hours in an unfamiliar place miles from home not knowing if I would be spending the night hungry in the dark had made me feel so anxious and scared. I kept leaving off booking somewhere new thinking surely the host will get back soon but then it was getting to the stage when I realised I probably wouldn't be able to book somewhere at this time. It was at this time in the dark that I realised that my room didn't even have any toilet paper. I am thankful after 2 hours to have been moved to a new room but the hasty apology & refusal to speak to me on the phone felt like awful customer service. I contacted the host the next day when things had calmed down to discuss the situation & never got a reply again by text or message through the booking.com app despite still being in the property another night. I have been travelling for work for the last 9 years and have never felt so scared and anxious as that night and it took another three days of ringing booking.com to get the host to agree to a partial refund (they kept just saying they got no answer or an email reply saying "issue resolved", the cheek).
Bowness-on-Solway, United Kingdom
Positive section of review
Wonderful friendly hosts, sparkling clean rooms and facilities, tasty food and friendly atmosphere. We particularly loved the exotic chickens. Would definitely stay again, highly recommended.
Negative section of review
It is lovely just as it is.
Positive section of review
The location of the hotel with the link to Terminal 4 was one of the reasons we chose it. The hotel itself was clean and comfortable and the staff were very helpful and friendly.
Negative section of review
We liked it all, although were struck by there being no towel rack in our room or hooks behind the door to hang the towels.
Positive section of review
We were a family group visiting for a family funeral. The staff were beyond kind. Debbie was extremely helpful and looked after us all with kindness and support.
Negative section of review
The boat house had no coffee. The tables were sticky. But the staff were lovely.
Positive section of review
Hahah very bad terrible, horrible, dirty floor, dirty room, the exit doors are all open, danger of someone coming in and stealing
Negative section of review
terrible, horrible, dirty floor, dirty room, the exit doors are all open, danger of someone coming in and stealing
Positive section of review
Perfect set-up for small room. Superb support/front desk staff. Helpfull, friendly and very efficient. Thank you!
Negative section of review
Breakfast could be a little more exciting. Check out too early - check in too late! If arriving from west (US/Can) 3pm is too difficult after an all night flight. Perhaps exceptions could be made??
Positive section of review
Rubbish no hot water no heating no wifi and dirty bed covering
Negative section of review
Everything
Positive section of review
everything is perfect!!
Positive section of review
Everything
Negative section of review
Nothing I didn't like
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