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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
3 star hotel with 5 star service. Sanjana and Mohammed were responsive form the moment we made reservations and made sure nothing was lacking during our stay. It is rare to encounter such a kind and helpful reception. Loved the fact that water and (really amazing) cookies were provided so generously. Location was excellent, allowing us to either walk or use public transportation easily to all locations.
Negative section of review
Nothing. The hotel exceeded our expectations.
Positive section of review
The location is exceptional. Closer to Bayswater tube station. But also queensway and royal oak station are close. And I walked to the hotel from Paddington station with luggage in around 30 minutes. Bus 23 takes you in and out of the theatre district and stops a block away. Bus 70 takes you to the museums in Kensington. Room was small but cheap and had everything I needed.
Negative section of review
The hotel is really an annex building to the Phoenix hotel which is where you can have breakfast (at a cost) and which is the reception also for my hotel and where you check in and out at. You have to press a buzzer and get let into you hotel by saying your room number. Once I had to say my surname but that didn’t feel safe for a solo woman. There were five flights of stairs up to my room. I had small luggage but struggled getting them up the stairs after a 24 hour flight. I didn’t know about the stairs when I booked.
Positive section of review
The place is excellent close to the tube station and a bus stop and a small Selfridges shop. The flat is spacious and warm with a well equipped kitchen. In the bathroom there were toiletries. In the kitchen cupboard on the right you can find the reduction into the plug and a lot of useful tools.
Negative section of review
The communication with the owner wasn´t very good. For the keys we waited for 90 minutes on the street. We weren´t told how to lock the flat (put the handle up), so it stayed open all the time. The wifi didn´t work at all. There aren´t 2 bathrooms but one bath with a shower and two toilets. It is impossible to set the lukewarm water in the shower, it´s always hot but you can have a bath. In the flat there is a steady noise from a machine room next to the toilet. We missed a tea towel and litter bags. The flat would be excellent with a better maintance and care.
Positive section of review
Excellent location for the channel tunnel very welcoming staff room really clean and dog friendly pleasant bar and bistro area and you could sit outside if you wanted
Negative section of review
Nothing
Positive section of review
We had a lovely spacious room. Convenient bus into the city centre. Would definitely stay again.
Positive section of review
A lovely property with a gorgeous outlook. Well-appointed and very clean. We will be back!
Positive section of review
Location View Appointments Very comfortable
Positive section of review
The food was very nice The decor was lovely
Negative section of review
Everything was a good
Newcastle upon Tyne, United Kingdom
Positive section of review
Comfortable bed , great shower
Negative section of review
Location , I struggle with walking , not there fault but at the bottom of a hill
Positive section of review
Well designed and decorated
Negative section of review
Nothing I can think off