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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Listing caught my attention due to the great score which is fully deserved. Abbey is a wonderful host, very organised and had provided very clear instructions regarding check in/out and also provided lots of great advice for local restaurants and other services. Also a very lovely and welcoming person and really could not do more to make the stay enjoyable. The room itself was very spacious and immaculately clean with a good sized private en suite shower/toilet. Best night's sleep I have had in a long time! Other reviews mention road noise but I did not notice this with the windows open and even if closed, there was a fan in the room to provide cooling.
Negative section of review
Nothing!
Positive section of review
Checking in early was no problem for the staff who appreciated I had travelled some distance, so with various roadworks it was difficult to arrive at a more reasonable time. The meal the first evening took time to arrive, but was cooked from scratch, delicious and by booking a seat ahead I got a free glass of wine! Breakfast the second morning was a bit 'Chefy' with being piled up and decorative greenery, but both mornings it was well cooked, the coffee was good.
Negative section of review
Perhaps parking for people who are staying could be marked out so that we are not competing with the 'lunchtime crowd' for a space when trying to check in.
Positive section of review
Staff were excellent. Everybody we spoke with from the front desk to the waiting staff were all very friendly and helpful. Room was excellent. Cleaned to a good standard, very spacious. Great breakfast, plenty of variety. Will definitely be back again.
Positive section of review
The Mary Mount is in a stunning setting, looking over Derwentwater to Catbells and Maiden Moor. There's lots of outdoor seating for fine days. Spacious restaurant and lounges. Well kept beers. Comfortable rooms and friendly staff.
Negative section of review
Nothing.
Positive section of review
Friendly welcome. Bedroom was warm and comfortable. Plenty of free guest parking at the hotel(not easy to park in Ilkley). Interesting architecture and period features.
Negative section of review
Took a while for the hot water to come through.
Positive section of review
The host was very accommodating, allowing for an early check-in. Communication was excellent, the kitchen was well-equipped, and the place was clean and comfortable.
Negative section of review
for improvement: The check-in instructions were unclear (there were two key boxes), and arranging for hot water was necessary, but they resolved it quickly.
Positive section of review
The hotel is very close to the train station which is ideal for getting to and from the airport. Price for room only was good value for money.
Negative section of review
The room was very small and the breakfast was limited considering it was £13.
Positive section of review
Breakfast was wonderful, staff all lovely .hotel very tastefully decorated and honesty bar was well stocked .
Negative section of review
Bedroom was really small, with bathroom built in , no other problems
Positive section of review
The golf course The room was spacious The spa
Negative section of review
Expensive drinks Not much room to eat with the dogs in the bar as it was busy
Positive section of review
Spacious rooms and shower.
Negative section of review
Nothing.