1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Me and my Mum came for a restful break and that's exactly what we had. The hotel was lovely and cosy and perfectly placed from the train station as that is how we arrived. It was a 30second walk not 2mins as we saw advertised. The walking pack provided was brilliant and we did follow one of the walks through beautiful scenery. The food was sooo good, rather than go out for a meal on the second night we again ate in the hotel and it was good value for money.
Negative section of review
On the first day of our stay, the shower water was scolding hot in where we could not use it but instead used the bath as it had the cold water. It was so hot that the steam caused the alarms to go off! Then we noticed on the second day that we had no water at all and when reported we were informed that maintenance was taking place in a communal toilet. This did not affect us too much as we went out for a walk and on return the water was back on. The hotel is in a quiet location with not much around (which was exactly what we wanted) but might not suit others. Malvern centre is only 5mins away on the train though.
Positive section of review
Five star accommodation - from a friendly welcome from Simon who provided useful advice on places to eat and pubs to a great room. Large room stylishly decorated with all facilities you would expect, clean and comfortable. Excellent breakfast, plenty of choice and everything freshly cooked. Would thoroughly recommend staying here.
Negative section of review
Only booked for 4 nights would have liked to stay for longer!
Positive section of review
Lovely casual reception lounge where you can sit with a drink and look at the Billy Connolly wall art opposite and watch the world go by. Great central location for everywhere. Everything is very clean and new. Staff are very helpful and the bedroom had everything you could need
Positive section of review
Great location, excellent facilities, great price, breakfast included. Parking... The list goes on. Absolutely thrilled to have found such a good but reasonable option near Heathrow.
Negative section of review
Room was a little hot. The door into breakfast was VERY well hidden and could benefit from more signage.
Positive section of review
Great space, lots of wardrobe and drawer space; good wifi; salt sachets were an excellent idea;
Negative section of review
Some minor repairs and replacements required
Positive section of review
Decent breakfast. Comfortable room. Good views from the room windows
Negative section of review
The bath was dangerous. I put in the water and as I stepped into the bath my foot slipped in the bath and I fell into the bath. Worst was to come when I tried to get out of the bath as it was so slippery that I could not get up as my feet slid along the bottom of the bath. I managed to grab a towel and put under my feet to get some traction but even so the towel just slipped along with me. Eventually, after 20 minutes, I managed to turn over on to my knees and get out. I reported it to reception who said that the company does not leave bath mats in the room but they are available from reception. A bit too late for me! There was no indication in the room that bath mats were available.
Positive section of review
What a lovely welcome and the room was great
Negative section of review
Nothing
Positive section of review
did not have breakfast but evening meal
Positive section of review
It was in a good location for us
Negative section of review
The rooms were small the bathroom was tiny. Hardly enough room for legs while sat on the loo. Nowhere to hang hand towel. Towels on the rack were so high I had to use a coat hanger to get them down building site next to our room
Positive section of review
Location excellent
Negative section of review
The bedroom is so full of things to help make stay enjoyable it is too full. Very comfortable bed but it would be better if standard double in the room so more space around it. Perhaps put television on wall opposite bed as difficult to watch on the side.