1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Absolutely lovely small bolthole for the weekend - perfect for a couple. Absolutely spot on location-wise with good access to the tube; an excellent shower and lovely lounge. I hope very much that we will return soon!
Negative section of review
Nothing really - honestly we had a very nice time, and I don't think there was anything else I could have hoped for.
Positive section of review
Sound hotel brilliant hosts would recommend excellent value for money handy for train station and shops Would deffo stay here again.
Negative section of review
Nothing
Positive section of review
Position, very close to family. Have stayed before a had a really good time, hence booking again.
Negative section of review
Noise! The room we had this time backed on to a function room, wedding party with a live band. They may as well have been in the room with us. Had to take our dog out as getting distressed by the level of singing/music/shouting, luckily it was good weather so we ended walking the streets. To add insult to injury terrible noise coming from pipes, don't know if there was air blocks but the noise went on until around midnight and started up again at 6.30am, lots of banging and thumping. Complained to reception, just shrugged nothing they could do. What I don't understand is why put someone in that room when there was obviously going to be a lot of noise, didn't have issue with wedding party, they're there to have fun. Also don't believe they didn't know about issue with pipes, can't be the only ones using this room (37)We were on ground floor this time maybe that was the difference, after a really enjoyable last time this was very upsetting.
Positive section of review
Warm and friendly staff. Super comfy and excellent breakfast.
Positive section of review
Friendly staff comfortable bed nice room
Negative section of review
Staff location room 3
Positive section of review
Breakfast was good lots of variety
Negative section of review
Room 29 in the paddocks annex bathroom had a constant smell of drains was disgusting. Staff just apologised were not interested never asked to come and see (or smell)
Positive section of review
Friendly staff, bar was lovely
Negative section of review
The room wasn't clean, the shower was tiny. Beds are not very comfortable. Private function on very loud music and no warning so couldn't relax when needed to.
Positive section of review
Unlimited Internet access.
Negative section of review
No hot water all through my stay. No communication from the management in this regard. This is absolutely a poor customer service.
Positive section of review
Upgraded to junior suite!