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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Hotel is a beautiful Victorian townhouse building with lots of history which you can read about in the lounge bar. The staircase and library really are lovely. Friendly staff who are happy to help where they are able. Our room had a great view over Edinburgh and of Dean Village. The hotel is walkable to both train stations and is quiet and pleasantly located. Lift was working (though tiny and slow!). Room was spacious and comfortable.
Negative section of review
Management seems to be cutting corners here and there - e.g. not replacing toiletries so you have to ask for these, no fridge in the room (just a hole where it clearly used to be!). The breakfast is a bit underwhelming, especially the continental buffet which had cheap supermarket bread, limited replenishing and some dirty plates. There were woodlice in the shower tray from time to time. Front of house staff seemed a little inexperienced though were trying hard and very friendly. The room cleaning/bed making should be better for this type of hotel. 4th floor rooms can get very hot. The lift is tiny (fits 2 people) and slow.
Bradford on Avon, United Kingdom
Positive section of review
Loved the grounds and the welcome we recieved. They greeted us with a free drink each and suggested that we take a walk through the garden. The the food was incredible, the beautiful manor house was so cozy, and the en suite even had a clawfoot bathtub. Our stay was the highlight of our weekend in Bath.
Negative section of review
It was quite a hot evening and we couldnt open the larger window which was bolted. It makes sense of course, but a fan in the room or some other solution would have been perfect.
Positive section of review
Excellent hotel, was very surprised - I thought 'quality' hotel would be a bit of a dive but was very modern / clean / etc.
Blaenau-Ffestiniog, United Kingdom
Positive section of review
Lovely, historical building sweetly converted into rooms - I love my history so was right at home. Enjoyed the breakfast buns as well.
Negative section of review
Was a little difficult to find, in a residential area with a lot of busy streets.
Positive section of review
The location was good, very close to Stratford station which helped me get to work easily. The bed sheets and bathroom were clean.
Negative section of review
Way too expensive given the size of the room, however I can understand the price was more for the location than the bathroom. Just a note for housekeeping: the table tops were extremely dusty.
Positive section of review
Great staff, friendly atmosphere, excellent rooms and comfort Good location, nice bar and good food
Positive section of review
Breakfast was excellent. Something for everyone and lots of it.
Positive section of review
Convenient location, lovely clean room with comfortable bed.
Negative section of review
The air conditioning unit started making a loud sploshing noise just before I went to bed. Despite turning it off, this continued intermittently until about 4am. I tried visiting the reception at around midnight, but the (very friendly) member of staff on duty had no idea how to fix the problem and said he couldn't give me another room. I couldn't work out if this was because there weren't any or because the only ones available were of a higher price than I was paying. I was staying in the area for a work conference, so having such an interrupted night's sleep was quite problematic. It's a shame because the room was very lovely otherwise.
Positive section of review
Nice village and hotel The food and people were lovely
Negative section of review
Nothing
Positive section of review
Location wasn't great
Negative section of review
No parking or parking across road and have to pay 24hrs
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