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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The guest house functions more as a annexe of the Caledonian Hotel next door, with check in and breakfast both in the hotel proper. It’s great value for money, with excellent Wi-Fi and TV reception. All staff were friendly and helpful, and the self-service breakfast is great. The location is good, handy for both the town and the bypass, with some parking available at the guest house, and more at the hotel next door and free parking on-street outside.
Negative section of review
The room had seen better days, with an uneven floor, peeling paint, and dirty cushion on the bed, plus a very strong plug-in air freshener that I found rather overwhelming. The shared bathroom is small (a tall person would struggle to fit under the shower) and the extractor fan didn’t work, so it steamed up very quickly. The toilet had a macerator or pump with a mind of its own, so it made loud noises audible from the bedrooms at random times! Be aware as well that it’s one single shared bathroom between two rooms, there isn’t a separate toilet that you can use when someone else is using the shower room. These rooms are also at lower ground floor level down a narrow curved staircase, and might not be suitable for someone with mobility issues. There was also loud music nearby until late, even on a weeknight, but I don’t blame the guest house for that. All in all it was perfectly fine for our purposes this trip, when we just needed somewhere to sleep and eat breakfast. If we came for a “nice weekend away” in the future we’d probably shell out the extra for an en-suite room, which looked to be better cared for.
Positive section of review
Lovely surrounding and view from our window, although a safety catch would have enabled us to have the window open at night. The mattress was very comfortable. We enjoyed the spacious room, it was very clean and well appointed.
Negative section of review
Using the shower was nigh on impossible to get the temperature right. Don't understand not having a shower curtain. Power cut not your fault but why don't you have a generator?
Stoke on Trent, United Kingdom
Positive section of review
The reception area was quite nice, but certainly not a luxury hotel if that is what you are looking for.
Negative section of review
We specifically booked this hotel for the pool. We arrived with our 3 children later than expected at around 7:40pm and saw the pool was listed as closing at 8pm…we asked if we could take the kids in the pool for 10 mins and would be out by 8pm, but they said no as the pool actually shuts at 7:45pm - A different time than the listing outside the door…we understood their point, so asked what time it opens in the morning, they said 8am. Upon arrival at the pool for 8am the following morning, there was nobody present to open up - reception said they couldn’t get hold of the resource as they may have overslept!! I then had to tell my three kids they couldn’t swim that day, even though they’d all got ready to go for a swim before breakfast. We had to leave at 9:15am so never got to use the pool!!! I certainly wouldn’t have booked this hotel if it didn’t have a pool, as definitely not worth it. The bed wasn’t made up when we arrived at the room at 7:45pm, so my youngest had nowhere to sleep for the next hour until housekeeping turned up. The next morning I mentioned to the young lad on reception that I was unhappy about a few things…after he’d finished using his mobile phone, he said oh that’s not good and said I’d have to wait for an email to come through to then reply with any complaints. I then walked away and he resumed his mobile phone interaction - possible the worst service I’ve seen, and I’ve stayed in a lot of hotels.
Positive section of review
Location, very close to the city center, only 3 stops by metro,. Staff is very friendly!
Positive section of review
Great breakfast, comfortable bed , free parking , great price for all the services
Positive section of review
The Breakfast is very good and the Hotel is a great location for the Opera House
Positive section of review
Very easy to gain access and just left to our own devices
Negative section of review
There was a smell in the kitchen
Positive section of review
Proximity, cleanliness and staff quality
Negative section of review
The fact that there were no mini bars, I expected the hotel to provide at least 2 complementary bottles of water per day for a guest regardless of their “Hilton honour” status. This is water, not soda or wine.
Positive section of review
Location and price
Negative section of review
It was ok
Positive section of review
Very clean
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