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2
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Great location, really lovely staff, hotel pretty grubby and rundown. Beautiful views from our windows (we were in a corner room). Walls paper thin though, so heard coughing from next door ALL night. Breakfast was pretty basic selection and cooked breakfast not that appetising.
Richmond upon Thames, United Kingdom
Positive section of review
The rooms were spacious and very good shower with toiletries, towels provided. Extras in the room were a nice touch Complimentary pool access was really nice especiallythe relaxation room,, the area was a decent size with good facilities and cleaners on hand.
Negative section of review
One of the rooms was booked as a double but my friend got a single room. We didn't complain as it was one night and also her gin bottle didn't have a sign on it. Room 17. We found the pool area to be really busy, almost overcrowded. We knew that there would be kids but they were bombing in the pool off their shoulders and it made the experience less relaxing. We said if we had paid for a spa day or treatment, we wouldn't have been very happy.
Positive section of review
The hotel and grounds were beautiful and exactly like we imagined. A great place to hold a murder mystery weekend :) The staff were pleasant.
Negative section of review
The hotel room as I have come to expect in some places give you the room that the tv doesn't work in and where you are near noisy extractor fans or heating fans. Plus side we weren't on the top floor if you use yours. Most booking .com clients get the the worst rooms for noise or things not working. The cleaners closet next to the bedroom not the best thing to remember after your stay. Breakfast poor sloppy scrambled eggs, herbs in the sausages and no choice if you didn't like them. The toast looked like they forgot to put it in the toaster.
Positive section of review
Great location, easy to get to, public transport in close proximity, good value for money
Positive section of review
Beautifully furbished, great location, very spacious
Positive section of review
Position of hotel was good. Very clean
Negative section of review
Only had breakfast, it wasn't the best
Positive section of review
Beds were comfy and in good location
Negative section of review
Small glasses at breakfast only a mouthful of orange juice/ water?? Not sure why
Positive section of review
Great location. And good value.
Negative section of review
Door handle was broken and had clearly been a failed attempt at repairing it in the past. The check in procedure is a bit confused and there is a lot of talk about room numbers being specified on an "invoice", which I never received. As it happened in the end, I found a list of which room I was assigned within the property and it all worked out. But there's no one there to help and the emails describing how it works, aren't actually how it works in practice.
Positive section of review
Downstairs good food
Negative section of review
Top floor room had lots to carry and no lift Carpet on stairs threadbare
Positive section of review
location
Negative section of review
n/a