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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Harriet was lovely, friendly & helpful!! Rooms were lovely, location perfect countryside setting, Rye a 5 minute drive & Camber Sands 10 minute drive, breakfast was lovely!!Would definitelygo again!!
Positive section of review
Quiet rooms and comfortable beds. Very clean and staff very helpful. Food was good in the restaurant was good but menu limited.
Negative section of review
The key to our room did not work despite attempts by the staff to make it work. We were in what seemed like the older part of the building and it seemed the electrics and key operation needed upgrading. The instructions as to the heating arrangements was very confusing. Guests should be warned if travelling from south on A!. You have to turn across the dual carriage way with is very busy - very tricky.
Positive section of review
Food was excellent. Portions more than adequate. Very quiet location, beautiful grounds to relax in. A hidden gem!
Positive section of review
Great location, friendly and very helpful staff, good bar, big shower. Nice ammenties brand. Big bedoom
Negative section of review
There were no sheer curtains on an extremely large window. We were at the back of hotel and looked directly into flats opposite so had to draw curtains or creep around on hands and knees when getting dressed. No fridge. You are given fresh milk to go in tea and coffee which is a nice touch but it is left out on coffee station as there is no fridge Noisy road. Brekfast not included. Double room without brekfast £245. Not value for money but this part of Scotland generally felt expensive. effect of tourism
Positive section of review
The hotel room and dining facilities were wonderful. The hotel staff were very courteous and friendly.
Negative section of review
Only criticism we had was the expense of the Executive room.
Positive section of review
Location was great, staff on reception were very help full and friendly
Negative section of review
the floor has seen a lot of traffic could do with a good sanding and recoating, the bath room needs some attention , cracked surround at the hand basin , sink stopper not opening correctly. all from wear and tear
Positive section of review
Very friendly and helpful staff. Comfortable beds and good location.
Negative section of review
The bathroom needs a renovation: the shower didn't work properly, and the silicone was getting dark from the mold, and the shower frame was moving.
Positive section of review
Looked beautiful good location
Negative section of review
Asked for room to be done, just left towels, no changed bedding, no bins emptied, cups left with water in them, tea coffee not replenished
Positive section of review
Very nice and clean
Negative section of review
Nothing
Positive section of review
Location was great
Negative section of review
VERY POOR ALL ROUND Reception had fresh water facilities unfortunately, All drinking glasses were used and dirty. About 50 of them scattered all over the table. Given wrong room. A double instead of a twin although we had booked a twin and it was on my booking confirmation. The receptionist repeatedly blamed me for the error until I showed her the details. Very rude. Eventually we were given a new room. No bath towels. Had to ask staff 4 times before we had some. Had no towels for a shower first night. Had to ask again in morning so I could take a shower Twin beds on top of each other. No gap between beds. Room too small for a twin. Breakfast was £16 each. Very little choice. Had to wait 25 mins for bacon which was too greasy. Coffee machine covered me in boiling steam and froth. Everyone jumped back in horror. Bad accident waiting to happen. Spa facilities were incredibly dirty. Refused to use the shower facilities. . The shower heads were covered in a brown slime. Disgusting. Some kind of railed off pit by the side of hot tub. Was black with dirt and had some kind of fungus/ mould growing from it. We only spent 10 mins in pool area. Another couple commented that they were afraid they would catch something horrid and also left after a few minutes. Some areas were clean others were fthy. Went to restaurant to order a meal. Was told that I could only order cold food. No hot food available, even though the menus said that they did both hot and cold food Only one lift was working. You could not take the stairs as the ground floor was not accessible. Everytime we got into lift. We had to squeeze in with contractors taking ladders and pots of paint up to other floors. Or cleaning staff taking piles of dirty laundry everywhere. Just not good enough.
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