1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Lovely lobby and bar / restaurant areas. Well presented, stylish, cozy and clean. The room was quite basic, but ok for resting your head. The bathroom was modern and clean. All staff were very helpful and friendly. Good continental breakfast. Great location - convenient from Piccadilly train station and Metro line.
Negative section of review
Housekeeping had missed something from the previous guest. Otherwise the room was clean. The manageress was very apologetic and didn't charge us for our breakfast as way of an apology. Minor issue and more of a 'me problem' but there were only regular plug sockets - no USB points and as I forgot my plug for my charger, my phone ran out. Most hotels I have stayed in over the past couple of years have had these.
Positive section of review
Excellent location at the airport and was great to simply walk to the terminal without needing to bother with a shuttle bus etc. Staff were pleasant and helpful (on the whole). Some gluten free options at breakfast which is welcomed.
Negative section of review
Staff in the restaurant didn't seem to want to seat a solo guest. There were spaces at the high tables (which I would have gladly accepted) but I was told to go away and come back in half an hour. Disappointing.
Positive section of review
Me and my partner stayed here on our way home from Download Festival. Staff were so helpful and friendly, decent sized rooms with a really comfy bed and a nice hot shower (which was very welcomed!) The bar is great too.
Positive section of review
Very good full English breakfast. Right in the centre of Frome and free parking was welcomed. Convenient to have food and drink with no distance to travel back to our room!
Negative section of review
Didn't affect use, but our room was in a rabbit warren of corridors with steps up and down - so wouldn't suit someone with limited mobility. But that's also the charm of the old building!
Positive section of review
Staff are absolutely brilliant, so kind . The hotel itself is lush and the rooms are lovely too will definitely be staying regularly
Negative section of review
Nothing really only thing is rooms are kind of small but definitely still worth it
Positive section of review
Nice big comfortable room had everything you needed easy check in. Communication was very good. Free on street parking
Positive section of review
Excellent location - good for walking to bars and restaurants but far enough to enjoy peace and quiet
Negative section of review
There wasn’t really anything to dislike though we all commented how nice a balcony would have been.
Positive section of review
The breakfast was excellent prepared in front of you the location was also very good
Positive section of review
Amazing staff, beautiful rooms and location
Negative section of review
Nothing
Positive section of review
Location
Negative section of review
Very much a 2 star unit.