1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Tastefully decorated and furnished room - spacious and clean with a sea view. The staff are cheerful, helpful and efficient. The breakfast was very tasty and well cooked to order.
Negative section of review
Stairs to the rooms are steep and there’s no lift. Would have liked some fruit and/or fruit juice with the cooked breakfast.
Positive section of review
Location was spot on, the hotel was well presented and staff were friendly. The spa was good and staff professionally pleasant.
Negative section of review
The lack of swimming pool and access to spa facilities was a paid extra. No explanation if the water in the fridge was complimentary so had to go outside to buy water. Paid parking space for guest is not nice in the slightest. It cost a shocking £12 per day.
Positive section of review
Location was great. House is a great layout and would be amazing if in good condition.
Negative section of review
The house was for sale and there was uncertainty about how and when viewings could take place. Staff would not accept booking when we asked who would be liable if something happened our stuff during the viewings. They did not confirm our booking until we were outside and accepted no answer to who was liable. There were then issues with being provided with the access code for the gate. Fridge sounded like a jet which was an issue when it’s open plan with a mezzanine bedroom making it hard to sleep. The fridge did not function being marginally below room temperature. One of the balcony doors also leaked and a door handle was falling off.
Positive section of review
Plenty of amenities showing signs of age and badly worn.
Negative section of review
Items broken in room eg window cracked and would not stay open. Needs general updating
Positive section of review
Suited our needs in every way. Food yummy!!
Negative section of review
Unable to use the shower after the first day...ran constantly hot. The heated towel rail would not heat.
Positive section of review
Good location friendly staff dog friendly
Positive section of review
The view from our room was incredible!
Positive section of review
Excellent location to visit Chester.
Negative section of review
There was only one lift.
Positive section of review
Really good guy in the bar
Negative section of review
Miserable waitress
Positive section of review
Friendly
Negative section of review
Nothing