1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The room was spacious and clean. 2 arm chairs v comfortable. Bed comfortable. Staff were courteous and friendly. The barman was extremely helpful and pleasant. Breakfast is self service but with a good variety of
Negative section of review
Bit noisy at night but inevitable because of location. Didn’t keep me awake!!!
Positive section of review
Sarah and Jamie made us very welcome from the moment we arrived. Our room was clean and comfortable. Lovely breakfast every morning. We would definitely go back.
Negative section of review
Nothing.
Positive section of review
History and location. Views of the River Wear. Friendly welcome. Local knowledge. Sunderland Old Town just a short walk away.
Negative section of review
Care needed on the historic staircase. Disappointed that the Italian restaurant was closed for holidays.
Positive section of review
Ideal location for what we needed, just off the A64, but no traffic noise. Room very nice, beds comfortable. Lovely breakfast.
Negative section of review
A bit pricey.
Positive section of review
These were genuinely the most comfortable beds we have slept in our entire lives! Like a cloud.
Negative section of review
Requested two single beds at time of booking. Checked in early on the day and had a double bed in the room which was fine - we didnt say anything. Left the room with our belongings in there to get lunch, when we returned the bed had been changed to two single beds - we were not asked if the employees could enter the room while we were away, and this felt like an invasion of privacy since our belongings were in there.
Positive section of review
Comfy, shower was nice, everything practical provided. Lovely views!!! Communication was good.
Negative section of review
Would have been nice to have some milk to go with the lovely options of drinks available.
Positive section of review
Convenient location. Clean comfortable rooms.
Negative section of review
No staff,
Newcastle upon Tyne, United Kingdom
Positive section of review
Clean Location Big rooms Great Bar
Positive section of review
Complete amenities
Positive section of review
Nice location
Negative section of review
Room is really outdated and the carpet is dirty. In the shower there was a big hole in a ceiling. Also there's no sound isolation, you can hear everything from your room, people talking and walking and etc. Breakfast was HORRIBLE!