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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We love everything here, extra large comfy bed, clean room, clean bathroom with big waterfall shower head and super breakfast. I took my daughter to complete her cheer competition in Wellness Hub (just 6 minutes walk) and her session was early in the morning, we didn't have time to have breakfast, the generous man and girl just gave us the breakfast boxes to take with us. It's so kind of them and really good service even the staff at the bar, friendly and very helpful people. There's free coffee, tea and chocolate, you can do it yourself anytime you want. We definitely will stay here again.
Negative section of review
N/A
Positive section of review
I'd booked a room to attend a very nerdy show (Dimension20 live) and it seemed I wasn't the only one! Staff were very accomodating to my request for level access shower (the only adjustment I really need for my disability) and actually just gave me an accessible room, which unlike other hotels, was just as good quality as other rooms which was great. Room was really comfy, and whilst there was no view, I certainly wasn't there for that.
Negative section of review
The only real downside was the increasing hints to leave the bar - after the event friends and I went back to catch up and discuss things - plenty of other people also there - we had a bottle of wine and were talking about everything under the sun however we were increasingly hinted to clear the space (not too late either - only a little after halfmidnight) which was a little disappointing. Had someone just said "hey we're planning to close the bar/lounge area shortly" it would have been fine - but the lack of overt communication was a little jarring.
Positive section of review
Fiona is a wonderful welcoming host who put so much love and devotion into this delightful B&B. Can fully recommend it. Fiona has a quiet room with yoga mats for guests to use and a small garden to enjoy. We enjoyed our stay, in particular the calming and tasteful room decor and the home baked bread. One night just wasn't long enough.
Positive section of review
Close to Harry Potter studios. Staff at breakfast were exceptional. My mum is disabled and a kind gentleman helped her get the bits she wanted for breakfast.
Negative section of review
The duvet cover had a rip in it. My daughters sofa bed had stains all down the side. Before breakfast I put our main bags in the car and we was going to return to the room afterwards to brush our teeth and relax a little before we left. This was only 9.30 am. However when I returned to our room it had already been cleaned and cleared out. Our stuff had been put in lost property. As I say this was only 9.30. One of us may of still been in bed. We hadn't handed the key card in as we didn't need to check out until 11. Was very unhappy staff entered the room while we was still occupying. So we just left!
Positive section of review
The check in expierence and the staff were very friendly and welcoming.
Negative section of review
The lights and the air con did not work in the room.
Positive section of review
Perfect Hotel for short staying, near public transport.
Positive section of review
Beautiful setting, lovely furnishing.
Negative section of review
Food and drink very expensive, portion sizes.
Positive section of review
How clean and friendly the hotel is
Negative section of review
The bathroom maybe a sliding door would of been better as it really small, my husband tall was so uncomfortable going to the toilet, but we had a lovely time though ☺️
Bourton on the Water, United Kingdom
Positive section of review
Breakfast second to none
Negative section of review
Nothing
Positive section of review
Great location