1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The hotel is close to the Tower Hill station. There is a Tesco Express supermarket which is open till quite late, which is close by. The staff are friendly and especially the concierge Bogdan is super helpful. The room is spacious and has all essentials. The breakfast options are quite extensive.
Negative section of review
The room is a bit dark in terms of lighting. There are some non-UK sockets in the room but a bit limited - it would have been good to have non-UK sockets close to the bed to enable charging. The shower is not too convenient and takes time to adjust. The lifts up and down, including to the conference rooms, are very slow and you have to wait for quite some time (so it might be better to factor that into consideration and get lower floor rooms).
Positive section of review
It was a fair enough night's stay. All that I needed was there. No breakfast provided which I expected so took my own. No staff on duty but a welcome sheet explained everything. The host kept in touch by text.
Negative section of review
The building and decor including linen could do with an update.
Newport Pembrokeshire, United Kingdom
Positive section of review
The room was beautifully decorated and spotlessly clean. The cafe downstairs was lovely and served excellent food. The owners were very friendly and welcoming.
Positive section of review
Nothing. They sent me instructions on how to get into the place AFTER I HAD LEFT AS NO ONE WAS THERE.
Negative section of review
Emails sent by them requesting information while I was in flight!
Positive section of review
Superb location near to train station which lead to many places of interest.
Negative section of review
Not really a 4-star hotel as advertised. Lack of many basic facilities and room supplies. Toilet water is not clean, and it feels sticky.
Positive section of review
Super staff and managers . Very clean and fantastic breakfast .
Negative section of review
Nothing
Positive section of review
Friendly and accommodating Staff, had a lovely stay
Negative section of review
Everything was amazing however due to the location being near the main road, you could hear cars in the morning and night
Positive section of review
Very friendly and helpful couple.
Negative section of review
Wasn’t staying for longer.
Positive section of review
Spacious, clean and quiet.
Negative section of review
Few small things which can be ignored like facial tissues, kitchen roll, bin bags but bin bags were provided immediately when asked for. Unfortunately the facial tissues and kitchen rolls were not provided.
Positive section of review
Very modern environment.
Negative section of review
Nothing in particular.