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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The location is great its Centrum. Next to Victoria Train, Big Ben, London eye Westminster Abbey. Neighbourhood nice and good place to start visiting the city. We had a private shower and toulet in the room, the bed was comfortable. If you are not looking for luxury and you are coming to London and want to only sleep somewehere then IT Will meet your expectation.
Negative section of review
Better don't forget ear plugs,windows from my room was outside the trailes and noise was very annoing whole night.
Positive section of review
Beautiful, quirky decor. Very comfy bed. Lovely velvet wing chair to rest in. Big window and a tiny balcony for lots of fresh air. Staff were polite and pleasant. Very easy walk to where we needed to be (each going in a different direction). Garden by the river was lovely to sit in with drinks in the evening.
Negative section of review
I was certain I’d booked package inclusive of breakfast and parking. But on arrival we were told these were not included. Parking £50 for a 2 night stay. I found breakfast v disappointing and chaotic. Staff didn’t have us on the list; buffet layout disorganised, streaky bacon not lean back bacon. Table not cleared properly from previous guest or laid properly for us. One table obscuring fire exit. No hand towels on first night. Didn’t like to ask in case it was environmental policy. But we got them the next day. Vacuum cleaners left in corridors overnight. Trip hazards, especially if there was an emergency.
Positive section of review
10/10 stay. Right next to the tube station which access to Central London only takes ~20mins. Very spacious and comfortable with a nice TV screen and amps. Everything is new and clean. Plenty of stores and restaurants around. Best bargain.
Negative section of review
Only one set of keys was available so we had to coordinate our returning time if we travel separately. Tissues and washing machine capsules short of supply.
Positive section of review
Spacious and clean, staff were all very nice, friendly and efficient. Location just a bit far for city centre if the weather is not good but fabulous for the M & S Arena
Positive section of review
Beautiful view and location right on the loch side, Excellent breakfast and staff were very pleasant.
Negative section of review
The property is looking a little tired and would benefit from a refurbishment. There was no soap/shower gel in our bathroom. The older building meant that sound travelled and creaking floorboards meant that you could hear people walking around above. This property has so much potential being in such a beautiful location with good food.
Positive section of review
Great location and staff were very friendly
Negative section of review
The toilet was blocked in our room on arrival. The bed had springs sticking out and was very uncomfortable. There were holes in the carpet. There were building works happening at the hotel. The pillows were stained yellow inside the pillowcase and just generally felt unclean.
Positive section of review
The staff were super friendly and helpful.
Negative section of review
Nothing. It was as expected
Positive section of review
Small intimate environment with nice spa
Negative section of review
Room was very small Music in the bar was not very loud
Positive section of review
Comfortable and large beds.
Negative section of review
Nothing that the owner can do much about! Kitchen a bit dingy and layout a little strange.
Positive section of review
Ease of checking in
Negative section of review
I am not expecting much, no extra furniture in the room or anything. As a regular traveller I only want a clean bed. Unfortunately, the bed was full of hair and major stains. Keeping the beds clean should not be too difficult to achieve.