1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
It was quiet , private , very nicely decorated and clean , smelt lovely and the hosts were so helpful and prompt to respond- we had to bother them more than once which was our error no fault of theirs . Car parking space across the road and easy to get in and out of the building and the location is brilliant - close to shops , motorways etc
Negative section of review
Nothing
Positive section of review
The golf area is beautiful, the reception area takes you back into the past with the architecture, breakfast was very nice, and I loved the mushrooms!! All in all, it was a pleasant experience
Negative section of review
The train station is a bit far to walk
Positive section of review
Room was fine, clean and enough space, bed comfortable. The kitchen facilities were very decent. The shower was very good. Decent pressure and as hot as you can handle.
Negative section of review
The shower/toilet was pretty small. The noise from the main road was very noticeable at night.
Positive section of review
Very easy & stress free visit. Car park included and at the front of the property. Tram stop right opposite. Very comfortable & very clean.
Positive section of review
Lovely large room, comfy bed. Nice breakfast. Nice selection of tea and coffee. Lovely setting, very close to Stone town centre.
Negative section of review
Dark in the bathroom, struggled to do make up and very loud extractor fan. No water glasses, had to use coffee cups
Positive section of review
All areas, bar, restaurant, bedroom and outside Seating all very good
Negative section of review
The shower - the position over the bath was hopeless The car charger no longer controlled in house and had real problems getting it to work on the app
Positive section of review
Reception staff were good. Darren was very helpful and professional.
Negative section of review
1. Slow checking in process - only one person at the desk, overwhelmed with group arrival. Guest in front of me, in the queue, asked if there was another person available to check us in as we all were waiting so long. 2. Pet fee of £50 is excessive and you get absolutely nothing for it, except a used dog bed in the room. 3. Hotel location next to a failed/closed surf centre, with the water level at a minimum, leaving a green edged pond. On the website it looked like it was by a lakeside. Located in the middle of an industrial estate, all we saw were the abandoned surf centre buildings and a festering drained pond. 4. On arrival, I was told the restaurant was filling up fast and to book a table to avoid missing out. I did this and when we arrived for dinner, the restaurant was less than half full. Dinner itself was a disappointment - long wait times even though the restaurant was quiet. Food was mediocre and one of us was ill afterwards. Very limited selection of wines - 2 white and two rose. Not what you would expect for a 4 star hotel restaurant. Prices for food were expensive, 5. Certainly NOT located for easy access to Snowdonia - 26.5 miles. 6. Room was basic, cold, beds uncomfortable and the open-plan shower and toilet meant you felt there was no privacy. Our whole experience was lack-lustre. This room was over £200, including pet tax. I booked it as we were travelling around different local areas in a variety of hotels and self-catering. This was meant to be a treat, a bit of quality time. It was completely the opposite.
Positive section of review
Staff were fantastic. The outside dining/bar was amazing.
Negative section of review
Our room was next to the stock room so the staff were oblivious to the noise they were making at 6/7am
Kirkby Stephen, United Kingdom
Positive section of review
Location was perfect for the C2C walk.
Negative section of review
Breakfast was very average. We ordered packed lunches which were very poor. Untoasted floury ciabatta, no butter, slab of cheese… nothing else, so not really a packed lunch at all.
Positive section of review
Location good for the tube
Negative section of review
It was run down, windows didn’t close fully, door locks were flimsy
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