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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Lovely, well finished room and bathroom; fell asleep to the sound of two Tawny Owls hooting to each other. Very peaceful, enjoyable stay. Breakfast was very good quality and perfectly cooked.
Positive section of review
Very good breakfast A bit of a wait to be given a table But excellent choice when seated. Made our stay even better
Negative section of review
Reception staff were dreadful Apparently our booking through booking.com (and all paid up front before arrival as seen in my account!) did not align with the hotel system. I was made to feel very ‘wrong’ until I produced the email from Strand Palace welcoming me with correct details. But still the reception staff told me ‘ I was wrong’. I felt like a ‘criminal’ and was deeply upset. Wrong rooms were given to family who arrived at different times. We were invited to Buckingham Palace for presentation of an award and tea with Prince Edward which we had been obviously very excited and proud about. Unfortunately my daughter left her phone in her room but her key card ( which she had been given by the hotel) was the wrong room card. She was unable to get into her room. She is 23 and her phone is part of her life also with a camera. She was unable to get this. She does now not have photos of her special event due to The Strand Palace Hotel reception who would not give her a key. She was tearful and upset…….. I was very very disappointed for her. I too was upset…… To say I am furious with the hotel …. On return from the event we again had Reception room key issues! Still the hotel system was wrong. We were told to contact Booking.com and we did who were more than helpful and liaised with Strand Palace who after that were pleasant to my daughter I was too tearful to speak to Reception after that. Would I return to Strand Palace Hotel again. Well I would like to but their reception staff have left a very unpleasant mark on me. I have stayed before and live everything about it. The rooms are a bit of a walk and I have just recovered from knee replacement surgery so I found having to keep going back to reception when our issued keys didn’t work also very annoying. If the hotel is affiliated with booking.com why do the systems not align. I am also a hotel member but when I contacted you direct the ‘only few rooms available for our dates’ were £131.00 more.
Positive section of review
Got a free upgrade to a river view suite. Room was out of this world awesome. Staff was great, breakfast was awesome.
Negative section of review
Having to pay extra for a cappuccino at breakfast is a bit weird in a hotel like this.
Positive section of review
Easy check in (despite arriving when reception was closed). Bed was comfortable.
Negative section of review
Room was incredibly hot - unbearably so - and it was very difficult to sleep. The window would only open a crack and there was one tiny fan which didn't make a dent in the heat of the room. And the stay (for what it was - in a really small single room) was expensive and poor value for money.
Positive section of review
Love the location and the spa facilities , comfortable quiet bedrooms
Negative section of review
Didn’t think the breakfast was as good this year, the bacon seemed reformed and the sausage tasted a bit strange
Positive section of review
breakfast was very good room was clean staff were very and helpful
Negative section of review
3 items not available on menu .noisy fan running from another room
Positive section of review
Easy quick check in. On local bus route. Quiet room
Negative section of review
Very hot in the room
Positive section of review
Good location just off M1, good size room.
Negative section of review
Shower didn’t work properly unfortunately.
Positive section of review
Country settings
Negative section of review
The bed was too small & the plumbing was not great (toilet) & the floorboards were creaky.
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