1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We only liked going to Broadstairs via cab as the Birchington Vale Holiday Park where we stayed at camping pod felt like we were staying on a building site and looked more like a council estate resort park!! So our places of interest into town and the beaches in Broadstairs, Ramsgate, and Westgate were more welcoming and interesting to visit and see than the resort we were sadly staying at!!
Negative section of review
> The camping pod on our arrival had spider webs outside and inside the pod. > Despite the time spent on jet washing the pods and cleaning them throughly before guests checked into their camping pods, ours weren't very clean. During the start, middle and end of our hols we got alot of ANTS coming into the pod through the gaps in the wall and from the door frame. When asked for bug spray, we were told by Maintenance report to Reception which we did but never got it! > When complained to reception about our issues, we were told by Jackie that due to staff shortages, I will do my best to dust our pod. When she came, she cleaned it a little & then gave us the feather duster & wipes to do this ourselves, which we felt shocked & appaled by this attitude. As she was about to leave, she coincidentally found my phone outside the doorstep, which clearly was picked up by her & put their so she could be praised for noticing my phone!! > The sharing female and male toilets 5 mins from our pod was unacceptable due to the lack of cleaning with spider webs and insects on the ceiling near the lights, in the shower units, floor and sink area. > We felt the shower temperature was again unacceptable due to the water being very hot and almost scalding our body when washing the shower gel off. > The lighting area around the toilets was very poor and at times was dark and felt a bit scary, so I had to be accompanied by my partner to feel safe. The path was very stony and bumpy, so you felt yourself having to walk carefully, especially if wearing high heels. > When asked about the swimming pool during mid week of our stay, we weren't properly told about the passes on our check-in arrival. So when this member of staff at the swimming pool told us of this, we just felt let down by his level of customer care and didn't bother using this facility. > Finally, the resort bar and entertainment at times were quiet.
Positive section of review
The cleanliness of the room plus their change the towels and refill the amenities every day. The location is the best! Near the tube station and a lot of coffee shop and cafe. The earl’s court tube station is the station that you can take tube directly from Heathrow airport very convenient.
Negative section of review
The hair dryer is not easy to used like sometime its just turn off and you have to wait for a moment until it available again. Maybe they should change it. And also because my room is on the ground floor close to the entrance and lift. I experienced the noises from the working lift and sometimes when people walking. Suggest for someone who’s sensitive in noise while sleeping avoid this room. Also, i think maybe the hotel should have an extra security for ground floor rooms like outside people shouldn’t walk directly to our room and the hotel should add the door peephole.
Newcastle upon Tyne, United Kingdom
Positive section of review
Everything. 10 min bus to city centre. Super friendly helpful staff. 24 hrs on site. Beautiful park 5 mins away and lots of amazing Persian and afghan restaurants 5 mins away. Local shops all within walking distance.
Negative section of review
Nothing at all. I extended my stay as it was so nice here.
Wootton Courtenay, United Kingdom
Positive section of review
Location is very good, I had a lovely view out towards Dunkery Beacon. The owners made a huge effort to make me comfortable. There is no restaurant or pub in the village but evening meals are provided on request.
Positive section of review
Great location and great vibe. Property is on Central London and all the shops and amenities are super close. The host was very gracious and kind and they had provided for everything we asked for
Negative section of review
everything was in order - nothing to dislike really.
Positive section of review
We stayed for one night. The room was very nice and clean and we had a very nice and seperate bathroom. Many thanks. We defently come again.
Newcastle upon Tyne, United Kingdom
Positive section of review
Great hotel, ideal for an overnight stay. The only very minor issue is a lack of pillows as it’s 1 per guest. I would happily return
Positive section of review
I had a pitch view nice room good parking service was good nice bar easy to find good location
Negative section of review
Odd feature did need some maintenance but nothing too shocking you can get this anywhere you stay and didn't effect our stay breakfast is self service not to everyone tast but it was fine plenty on offer
Positive section of review
The location was fantastic for the price of the hotel.
Negative section of review
There was no hot water in the bathroom. It is a walk up which would have been good to know before arriving.
Positive section of review
Modern Clean Friendly staff
Negative section of review
Slow lift
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