1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
This was our second time staying here, the 1st time being over a decade ago and it was just as good as it was back then. It's a beautiful hotel/prison/castle with lots of interesting history. The rooms/cells are quirky and a little creepy but spacious and comfortable. The staff are friendly and efficient, they have a wealth of helpful local knowledge and are always on hand to help. Cocktails were lovely, breakfast was tasty and plentiful. We ordered room service late at night which was really enjoyable and arrived in our room super quick.
Negative section of review
The price to park at the hotel is ridiculous. At £34 per night I'm glad we only stayed for one especially when the rooms are so expensive to begin with. I have a disability so I find using public transport difficult while carrying luggage. Therefore I rely heavily on my car and need to park at my destination. The lift wasn't working which again was slightly inconvenient but we were offered a room on the ground floor so it wasn't a major issue. One last thing... I know it's not the responsibility of the staff to remind guests but I think it could be asked at check in if the guests have paid the ZEZ charge (if applicable). I only realised when we got home when a friend asked how much I was charged that I'd even heard of the ZEZ. It's not a huge amount to pay in the first instance but it is if you don't realise and get fined.
Positive section of review
Location and accomodation where good. Cleanliness was exceptional. The only reason I didn't rate the staff higher was I had no interaction with onsite staff as only a two night stay and didn't see any or need assistance from any onsite staff. Booking was done all via emails and website
Negative section of review
The free wifi connection was at best poor if not totally unusable as was mobile data on phones due to the poor reception which is always a problem around hunstanton both onsite and sea front area.
Positive section of review
Greeting when we arrived was very welcoming. Person on reception was great. Had one breakfast - very good. Dinner was very tasty. Room was very clean and restful. Staff throughout were very pleasant. Surroundings of the hotel were very restful and relaxing.
Negative section of review
Nothing - perhaps a window lock being on the ground floor and wanting to leave windows open at night.
Positive section of review
Our second stay in three weeks. Lovely place to enjoy the wonderful Northumbrian coastline. Spotlessly clean, great food, and very friendly and attentive staff who were always happy and helpful. We will be back for sure.
Negative section of review
Leaving
Positive section of review
Hotel was a great location for us,close to the airport and harbour and walking distance to the city centre. Staff were so friendly and helpful with an early check in.
Negative section of review
Nothing to dislike from our point of view. Staff were very friendly and obliging.
Positive section of review
Jackie and Simon were outstanding hosts and the location was brilliant for our 3day stay in the area. Highly recommend!
Positive section of review
Location was perfect, facilities where just what was needed for the nights stay. Eliza was really welcoming and helpful
Negative section of review
Vending machine by lift so don’t need to go down to reception
Positive section of review
Brill breakfast. Anything and everything
Negative section of review
Queues
Positive section of review
Flexible check-in time; friendly host
Negative section of review
TV isn't smart enough to connect to my iphone to play youtube video.
Positive section of review
Beautiful cottage in lovely srea
Negative section of review
Struggled to find it could maybe do with a sign on the gatepost