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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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Positive section of review
The hotel itself was cozy, and even the sofa bed was comfortable. The room had a large empty fridge, and the shower was fantastic! If you're coming from abroad, there are straight USB charging ports in the room, so an adapter isn't necessary. The location is excellent, with bus stops, the metro, and the train station right next to you. You could also order food to the room from nearby restaurants, although we didn't try this, it's a great idea! The value for money compared to other hotels in London was okay; I've stayed in worse places and paid more. The breakfast here was excellent!
Negative section of review
The hotel itself is a real maze, and we laughed about it with other guests daily because someone was always getting lost in the hallways. You have to go back and forth between two buildings, and in one building, there's only one elevator, and of course, it's on the side where you go for breakfast. If you're on the top floor, good luck with the stairs after a full breakfast! :D There were three of us staying, but the room didn't take that into account, for example, there were only two glasses in the bathroom and next to the kettle. As for cleanliness, there were a couple of hairs in the sink, the blackout curtain in the room was partially off its track, and the hand soap was empty.
Positive section of review
Good communication with owner prior to stay. Parking at the property available on arrival. Location within walking distance of theatre. Warm and friendly welcome from owner - available throughout stay. Comfortable warm room with hot shower.
Negative section of review
Nothing.
Positive section of review
Nice reception staff and great bar man who makes a brilliant Negroni.
Negative section of review
Restaurant staff were disinterested and slow with serving. No atmosphere in restaurant.
Positive section of review
Close to university halls. Fresh milk available for tea in the room.
Negative section of review
A bit dated
Positive section of review
The property is modern and the staff is friendly
Negative section of review
The rooms are not very well insulated We can literally hear everything the neighbours are doing or saying And the temperature is quite cold (the heater was not working well)
Positive section of review
clean room very good facilities
Negative section of review
breakfast on site
Positive section of review
Everything was really good
Negative section of review
Unfortunate that you can’t open windows
Positive section of review
Apartment was spacious
Negative section of review
Again at the mercy of housekeeeping. Wasnt ready until 6pm
Positive section of review
Good location
Negative section of review
I used their facilities before and was really pleased about the room. However this time I was really disappointed. I booked my room back in October 2023 and arrived in Whitby on Thursday 25 April 2024 to access the room. I never received the email about accessing the room, so I called the property and couldn’t get through via the phone number on the door. So wrote an email and a message on booking to say that I was here. I received a call later to be told that my booking was instead 4-7 July. This was not true and made it clear that I booked for the April dates. Yet again, the lady said that my booking was in July. I had to wait for an hour in the freezing cold before they called me back and gave me an apartment with 4 bedrooms. The smell of sewage coming from the bathroom was very strong to the point that I had to close all the toilet doors. I also have quite of a severe allergy and I think the damp caused me quite of a lot of sneezing, so I had a very bad sleep. Not nice and the customer service is very poor!
Positive section of review
Good location
Negative section of review
Very small room, dirty and underground. Very noisy with the lift right next to us.