1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Fantastic location. Close to kings cross stations and Pancras stations We had downstairs room with no window and loved the quietness. Staff are fantastic with their help and friendly. 10% off drinks at connecting pub. Very secure and safe Luggage kept safe and stored when early arrival and late check out
Positive section of review
It wasn't easy to gain entry as something went wrong with booking.com and the owner, but it was resolved.
Negative section of review
There was nothing that I didn't like
Positive section of review
Perfect location, nice modern and clean room. Customer service were brilliant. Would definitely stay again 😊
Positive section of review
Nice meal in Garden Restaurant, excellent service from Raji. Room was good size, comfy bed.
Negative section of review
Tv wasn't working. Bathroom lighting very gloomy
Positive section of review
Right next to airport. Clean. Helpful, if inadequately prepared, staff.
Negative section of review
Lack of coordination among staff members,i.e., our dinner reservation didn’t make it from front desk to restaurant, shuttle service to airport was good in the end but did not function as expected regarding follow up for pickup, staff neglected to ask the right questions to keep things flowing smoothly. That being said, those who appeared to be staff management were very helpful. Many others appeared to be trainees and failed to ask the correct questions. BUT two of the staff members were wonderful!!!
Positive section of review
Room was reasonable, bit of redecoratng would be handy.
Negative section of review
The place was very difficult to find. The SatNav Postcode sent me to the back of some flats. Entering the address was just as bad, sent me totally the wrong way, There was Little to No signs to locate the place, Finally found it by going up and down the road slowly. The bloke on the reception desk was very unpleasent with scabs all over him. Horrid.
Positive section of review
Cleanliness and friendly helpful host.
Positive section of review
Location and the bed was comfortable
Negative section of review
Conference hotel
Positive section of review
Very clean and cozy place
Positive section of review
Spa and restaurant.
Negative section of review
The bed wasn’t great for a 5 star hotel