1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The sushi menu, decor, staff, breakfast - very quick to arrive. I found the stairs difficult being disabled there are stairs and some without handrails or only on one side. Otherwise a near perfect score, well done and great value for money as well too.
Negative section of review
See above
Positive section of review
Excellent location for Heathrow T5 and a good bundle of services: restaurant and pub with direct view of the runway, and of course the pods. Those are fun! Altogether, better service than what you would expect from an airport hotel.
Positive section of review
It was beautifully decorated, cosy, warm, comfy, and had everything you would need and more.
Positive section of review
It was nice and clean well designed and put together.
Negative section of review
Check in time 3pm is a bit too late because that’s almost half of the day gone and check out first thing morning 10am which is not bad but could be better with check in time starting same time then. It’s only fair. Host was friendly but however one thing we didn’t like was £30 charge for early check in, we agreed to pay £30 for cleaners coming in for early check in but no cleaners turned up as we were there the whole time outside but still had to pay £30 for the early check in, however very lovely man he looked after us.
Positive section of review
Very clean, very well set up, really nice apartment!
Positive section of review
Kamers, faciliteiten en toegang tot de luchthaven
Negative section of review
Kwaliteit van de klantenservice/receptie. It was our family's first trip to England. But from the first day we felt very dissappointed. We felt uncomfortable due to the unfriendly/unprofessional reception staff. We noticed that there was a bus stop in front of the hotel. When checking in, we asked the receptionist(man) a few questions. 1. Does the bus stop in front of the hotel go to the airport? How many buses leave from here a day? He's response: "The bus goes to the airport. the bus schedule are search on Google. You can find it." 2. Are there any tourist spots or things to see in Luton or the area? He's response: " search on Google. You can find it." 3.Is there a supermarket nearby? He's response: " not arround here. search on Google. You can find it." There were no other customers at the reception other than us. All responses were, "Google it yourself." he is very unfriendly. Like pushing us away. Very rude and made us feel very uncomfortable from the first day. We felt that his attitude towards us was a bit discriminatory. The hotel's food, room, service, were good, but his behavior at the beginning made me feel uncomfortable and have bad memories in here .the bad memories remained in my mind more strongly. Considering the star-rating of the hotel, I think his response is very unprofessional. Reception is an important part of a hotel. Receptionists should be kind to everyone. We want fair hotels that are free from racism and disrespect for women. Even if you're not wearing a suit or dress, or even casual clothes for traveling. We expect fair customer service.
Positive section of review
Good location for our visit
Negative section of review
Some aspects of house were clean and some were not bins full near front door, cups in cupboard were not clean properly maybe from last guest and were in cupboard and toilet wasn't cleaned properly could do with another sofa in living room
Positive section of review
Everything we liked
Negative section of review
Nothing
Positive section of review
It was clean.
Negative section of review
Bit out dated. Needs updating. No signs to spa, had to ask staff.
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