1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Location is very good, we walked to all places (75yo). Property is well sized and open plan. Easy to use. Bedrooms and bathroom very good. Easy storage and ideal for both short and extended stays. See below - I do not use a phone oversea (my problem) and did not have access code for locked key box. Knocked on Neighbours door opposite and asked for assistance. Response - "I don't feel comfortable to assist you" !!!! I felt and was lost with this response. Walked down to another house and the lady (Annabell) was unbelievably helpful and welcoming and popped on the net and solved our problem. It was so uplifting. Thank you so much for your help. Regained faith in UK kindness (I left 50 years ago for Australia)
Negative section of review
Neighbour across the road but maybe he had some sad experience in his past.
Positive section of review
The room had all the facilities we wanted, very friendly staff and was located in the center of Neath so all the shops and transportations were in walkable distance.
Positive section of review
We loved the quiet walks, the views the room was hygienically sound and well presented, the staff was so friendly and housekeeping is the best we've seen.
Negative section of review
Having to leave.
Positive section of review
Everything we needed in a good location to catch an early flight from Gatwick. Clean room, friendly staff and efficient shuttle bus service.
Negative section of review
The main light in our room was very dim and we needed to use bedside lamps; even then, it was not easy to read.
Positive section of review
Such a beautiful well kept period flat..so nice we didn't want yo ho out
Negative section of review
Understandably no lift in this period building and 3 levels of stairs were challenging
Positive section of review
Friendly bar stafff
Negative section of review
Shower facilities were very poor , hardly any water pressure, limited power sockets which some were boxed in .
Positive section of review
Location
Positive section of review
Location
Negative section of review
Bathroom sink didn’t drain bathroom Mouldy roof decor in room was very old fashioned noisy street
Positive section of review
Nothing
Negative section of review
Nice
Positive section of review
Nothing
Negative section of review
The bed was absolutely shocking with the mattress springs close to popping out. Did not got even 10 minutes of sleep. Had to make a complaint with the receptionist twice and overall the stay was the worst experience ever at a hotel. I will be speaking to the manager on Monday to get a refund or I will be in touch with Financial Ombudsman service to open a case against the hotel. First time ever having to experience this and would not be ever going back to the hotel.