1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The lcoation was great, just around the corner from Queensway and Bayswater Stations. Bus into Westminster right outside. Walking distance to Paddington Station. Rooms was small but adequate and spotlessly clean. Bed was very comfortable. There was an issue with our room being available when we arrived but the staff were excellent and we got a room very quickly. We had a complimentary dinner and drinks which was great.
Positive section of review
Everything was perfect The food was delicious The staff were happy The hotel is lovely
Negative section of review
We loved everything
Positive section of review
The ambience, spacious and clean room, and the warm reception.
Negative section of review
Nothing
Positive section of review
Location, cleanliness, coffee making facilities.
Negative section of review
No one present on site to deal with issues. Fortunately I had none so all went well. However my fellow travellers did have issues which remote communication made somewhat difficult. They travelled from overseas with no mobile connection.
Positive section of review
Good size room. Small but adequate bathroom.
Negative section of review
chair was wobbly.
Positive section of review
Team was great and hard working.
Negative section of review
There were no hooks inside toilet to hang your stuff on. Best and sturdy place to place hooks is onto the horizontal doorpost. There is poor signing to do your own dishes. Follow the lead from hostel The Court that featured Albert Einstein with pulled tongue, with text: Wash Your Own Dishes And Pans Unless You Licked Them Clean. 99% of guests are used to recycle paper and plastic. Poor to no encouraging signing and total absence of serious containers in kitchen. Pans are too few and aluminium pans should be history, only stainless steel ones, for health reasons.
Positive section of review
Location was brilliant
Negative section of review
Clean and slick
Positive section of review
The location
Negative section of review
The room wasn't that great..plaster coming off one of the walls. Windows need replacing. Wood all rotten..Shower not very good..bed not to comfortable. Very basic..when leaving on Thursday morning had to leave room key in door as no one was around.
Llantwit Major, United Kingdom
Positive section of review
Very cozy
Negative section of review
Nothing
Thornton Heath, United Kingdom
Positive section of review
Nothing
Negative section of review
What I didn’t like is that the cleaness of the toilet was not up to hygiene. The room was very dirty on the floors. There was a poo stains on the toilet and the staff who we spoke to on the phone was very rude we didn’t like the way they spoke and that in the manner they spoke to be honest I would like a full refund it wasn’t a very nice place to be The staff turn up at our door at 1:45 in the morning to ask if they can clean the toilet which is completely unfair because why would you knock on the door at that time in the morning.