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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The location was great. So handy for the buses - £7 return to Bath for 2 people with a stop almost outside the front door. Batheaston was very pleasant too - great fish and chips at the local and a lovely breakfast at Gather. The cottage was quirky, compact and bijou but with everything we needed for our stay. I found the bed really comfortable - my other half found it a bit too soft (he would be happy on floorboards!). The back courtyard was spacious, very nice to sit outside in the sun. And we were visited by next doors cats who mainly kept their distance - but they were gorgeous.
Negative section of review
One issue was getting to the loo in the night. We slept on the top floor but it meant quite a trek to the bathroom. Just meant that the cottage was quaint though. It wouldn’t put me off returning.
Positive section of review
Great central location. The accommodation was lovely, very clean and comfortable. We would definitely recommend it.
Positive section of review
The location was very convenient as it was very close to Victoria Station.
Negative section of review
Room was appalling and dirty and was very obviously not clean when we walked in. We found blood stains on the sheets, towels with blood on the floor, rubbish wasn't emptied, and used sanitary pads on the floor. We also found pills peaking out from under the bed before we left which was concerning. Reported to receptionist who admittedly did seem shocked and the cleaner came to clean it stating "she forgot to clean the room". Our room was a double, which was actually 2 single beds pushed together. Those beds were on wheels and therefore were constantly moving apart from each other, but that was the least of our concerns. My partner and I luckily had an alternative availabile to us and we left after a night instead of staying for the original 4 nights. Absolutely disgusting.
Positive section of review
Location was excellent, very clean apartment. Comfortable for two people.
Negative section of review
As we like to cook the oven could have been better and more modern. Bathroom towels were very small. Lack of outside space was disappointing.
Positive section of review
Close to T2 friendly staff .. Room was perfect for 1 night
Positive section of review
Super stay with lovely views from.both windows
Negative section of review
Nothing really
Positive section of review
Bed was super comfy and manager was lovely
Negative section of review
Wasn’t easy to find
Positive section of review
Quiet rural village location.
Negative section of review
Carpets very worn in some public areas; en suite very small.
Positive section of review
Great location. Spacious .
Negative section of review
Contact with staff difficult. No wifi .
Positive section of review
Plenty of room
Negative section of review
The house had a terrible stench throughout that smelled like blocked drains. It was exceptionally unpleasant. After some investigation it turned out to be the drip tray in the fridge that was blocked and mouldy. We removed and cleaned it several times with bleach but shouldn’t have had to do that as whoever cleans the house must have smelled it. N