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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Lovely welcome on our next to last leg of C2C Hadrian's Wall bike ride. Bikes stored, booked in and 2 pints of Guinness pulled within 5 minutes of arrival. So welcoming! Restaurant table booked and our evening meal was perfect following a long day on the bikes. Comfy room, great breakfast, great value. Perfect!
Positive section of review
Trip away me and my daughter 14. 1st time in Liverpool. The staff where so friendly and helpful from check in to check out. They where great! Room upgrade was amazing thank you. Clean apartment and so well equipped. Would definitely stay here again :)
Negative section of review
Nothing to be honest.
Positive section of review
We arrived early at 11am expecting to leave our bags in storage Pleasantly surprised to be told a room available Kajal at reception was lovely and helpful and then gave us a free breakfast even though we had booked room only
Negative section of review
Bathroom very small Wash basin minute
Positive section of review
I liked the individuality of the place. The gentleman was friendly. I had hoped to have a drink in the pub, but was a little tired. The room was spacious, and the kettle was a welcome inclusion. It was a loft room.
Negative section of review
It’s been a while, but there was something with the window, that needs double checking, it was likely that there was no blind. A kind of velux window. I think it could have been a tad cheaper for what it was. The city seems a little jaded, and to be suffering from the cost of living crisis, and I think the prices could perhaps reflect that a little if possible.
Positive section of review
Excellent stop off for journey to Scotland. Really helpful and nice team. Comfy room and accommodation exceptional for the price.
Positive section of review
Great variety of food for breakfast - shame food not totally served at table (buffet style).
Negative section of review
Breakfast not served at table. Buffet area a bit congested at times.
Royal Tunbridge Wells, United Kingdom
Positive section of review
Loved the bed and bathroom. The quality of the food at breakfast was excellent.
Negative section of review
Parking wasn't good and trying to communicate about whether the room would be available was difficult, tried a number of times to call. Didn't enjoy the coffee at breakfast sorry. Felt the prices for the mini bar were high and wanted to pay as left but told housekeeping needed to go in first.
Positive section of review
Had a very pleasant stay,we would stay again .
Positive section of review
The bedding and pillows.
Negative section of review
ROOM: At 11 a.m. Monday, a fire alarm went off directly above my head in my room, emitting a screech above 120dB for a second. I have been dealing with tinnitus my adult life and have been very careful not to be around, especially very loud percussive sounds like gunshots and high-frequency, high-decibel screech sounds. My tinnitus was improving over time until 11 a.m. Monday. This set me back years in my struggle with tinnitus. Now, I hear the sound of a kettle squealing in my ears, and it hasn't let up since this incident. This could have easily been avoided by slipping a warning note under the door the night before. The front desk person just said we do it every Monday. I'm unhappy about that, and it ruined my stay and was and is awful, it's a quality of life issue. In the US, you could get sued for that. RESTAURANT: The other thing I wasn't happy with at your restaurant, Jack's, was the green mold on my hamburger bun, which I, of course, sent back. The server apologized and asked if I'd like something else. Ugh, no, I was totally grossed out. BREAKFAST:Also the omelet maker at breakfast was using the same utensil for the raw ingredients (eggs) as the cooked ingredients. I pointed this out to him, and he just shrugged. You'd be shut down by the health department for that here in the USA. This is a hotel for international travelers in London, not Mumbai!
Positive section of review
Location was great
Negative section of review
Our room backed up on to a club which was playing extremely loud music till 4am didn’t get any sleep