1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
What lovely friendly staff. Lovely lady that served us breakfast on Monday morning, nothing was a problem for her. Comfortable beds, huge room looking over estuary in bay window, big bathroom, tea, coffee, oat milk sachets, fridge on landing with real milk and water. Lovely good make of biscuits ( yummy) My sister had a room on second floor, wasn't as big but ample and everything was spotless. Good place for all of Whitby. We loved it. It's an old pub with character. Hope we can return again sometime.🙂
Negative section of review
Nothing, even though it was a Goth weekend, everyone was friendly and happy.
Positive section of review
Fantastic location , short distance from train station and the grand theatre ..lovely friendly staff who upgraded our room .. allowed us to leave luggage before check in and after we had checked out ,which was a great help .. Everything we needed in our room .
Negative section of review
Nothing everything great ..
Positive section of review
It was very closed to supermarket and public transportation. Easy to reach. The kitchenette was useful and I highly appreciated the tea bags and the coffee provided by the staff.
Negative section of review
The room had a kitchenette. Both the sinks at the kitchenette and the bathroom did not work properly. I complained about it but nothing changed during my stayed although the manager told me they would get it fixed. The bathroom had a problem with ventilation, so there was a smell of humidity. There were some water filtrations which kept the floor next to the shower wet.
Positive section of review
Breakfast was very good , good selection. Location brilliant as went to the pavilion .had bar food .fish and chips batter was very good . comfy bed and nice size room
Negative section of review
Restaurant was not open Sunday no flannels in bathroom,bit noisy from traffic but not a major problem. parking minimal charge but don't think hotels should charge if staying there.
Positive section of review
An excellent and spacious room, king-size bed, and generally well furnished. Friendly and attentive staff
Negative section of review
No mention of refurbishment works when booking our stay. The restaurant and bar were closed and a building site. Conference rooms were being used for a makeshift restaurant. Had we known we would not have chosen this hotel.
Positive section of review
Lovely location bedroom modern clean Shower was fab
Positive section of review
Clean, nice breakfast and pleseent people
Positive section of review
Easy to find and get to location
Negative section of review
You couldn’t get to it from the other side of the motorway you had to go around
Positive section of review
I got upgraded
Positive section of review
Good location