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2
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Positive section of review
Clean and straight forward rooms. Historic building and site. Sloping floor in room. Very friendly and helpful at check in - I needed to change my reservation and the lady was very helpful and sorted it without any hassle or judgement. I liked that the rooms did not have TVs, there is a bar with honesty payments, more than ample tea and coffee facilities in the room and you are directed to where you can get more if you run out. There is a beautiful lounge area, which is well lit thanks to the massive window, I wish I could have spent more time here to make use of that space. A perfect place for contemplation or just a bit of peace and quiet away from the hustle and bustle. Great breakfast, cooked and cereal. Eateries in Whalley are just a short walk away.
Positive section of review
Excellent service from check-in to check-out. Outstanding facilities, especially the gym, pool and spa area. Most of the time you don't notice the housekeeping and return to a shiny room. Beautiful venue and a historical location in a perfect location which made our stay unique. The pool area and its staff are excellent, cater you and boost your start of the day.
Negative section of review
I'm being picky, but given it's a Raffles (right after Aman), they should strive for excellence. Although the staff was aware of it, no earplugs were provided (and considering other people complained, the cynicism of your staff wasn't welcomed). The superior room on the 5th floor had a new view, and sleep was disrupted by Big Ben. There are some flaws in the room structure, hair dryer plug is not available next to a mirror, wardrobe hangers don't fit long clothes and in general having a full body mirror can take place only when your partner is off bathroom. In addition, a window cleaner surprised us in one of the mornings without any notice. There was a lack of transparency regarding deposit charges, which kept topping up and wasn't released a week after checkout (or until this very day), or random charges which were up to 50% of the room rate for a 4-night stay. The staff presents the spy bar as a unique space for guests, while it's not (the bartender was laughing about it), and security personnel don't know the guests and chase them in the hotel. There was an inconsistent experience in the spa; my partner's treatment was 20 minutes longer than mine and included various aspects not included in mine, despite booking the same treatment. Bottom line: book it, and I'm sure they'll keep improving.
Positive section of review
Good location right in the terminal building in Gatwick so great for early morning flights. Good breakfast provided and the refurbished rooms are an improvement.
Negative section of review
Your check in staff need some training in dealing with customers. Very brisk.
Positive section of review
Good choices for our Evening Meal. Plenty of choice for drinks. A good Breakfast served from 07.00. Plenty of Tea and Coffee in the Room.
Negative section of review
The rooms TV could have been larger.
Positive section of review
Lovely location, friendly and helpful staff, great value for the money, nice clean room, very comfortable beds, would definitely stay again
Positive section of review
It was beautiful and everything was comfortable. The Area was very good as well.
Positive section of review
Thank you for an unforgettable stay!
Positive section of review
Friendly and close to all amenities
Negative section of review
Nothing
Positive section of review
Great location and nice place
Positive section of review
The location , excellent
Negative section of review
The room is too small, full of unnecessary furniture. No telephone in room to contact hotel staff for anything urgent you need. No fridge in the room as all other 3 star hotels do have. With all these, it was just uncomfortable, however, the location is amazing. It is clean. But no facilities available in the toilet to clean.