1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The settings of this hotel are beautiful and very tranquil. The architect of the building is just absolutely amazing, however, the furniture and fixings are a bit tired looking and could be upgraded. This slightly negative remark about furniture would definitely not stop me from returning because my overall visit was so relaxing and the cleanliness of the room was excellent. Finally, the food was great but service was a bit slow but extremely friendly. I'll be back.
Negative section of review
I waited over an hour and 20 minutes for my evening meal and considering that there were very few guests in the dining area, I would have expected a quicker service
Positive section of review
The cabin was close to where we needed to stay to connect with family. It was kitted out with what we needed for a short stay of three nights. The bathroom was tight but clean and tidy enough. Quite a long walk from the road down the lovely rural driveway (a bit awkward with no vehicle), we enjoyed seeing local wildlife but grateful it wasn't raining heavily.
Negative section of review
The cabin didn't seem to be insulated and with the heat pump situated above the head of the bed it wasn't suitable to run overnight while sleeping. During our stay there was colder weather and there was a trade off between running the heat pump and having a breeze blow on you when sleeping or the cabin being cold. The shower holder was a bit loose and the shower sporadically went cold.
Positive section of review
Breakfast was good although a bit pricey at £14. Hotel was clean and tidy and is obviously undergoing a refurbishment so the standard will only improve. Around 10mins walk to NEC which is what we were there for. Would definitely stay again.
Negative section of review
Check-in was from 2pm however my room wasn’t ready until closer to 3pm. They make a big thing that you have to book the pool and can only use it for an hour, however when we stayed the staff at the pool didn’t check our names or room numbers so it was just a pointless phone call we had had to make 24hrs in advance.
Positive section of review
Location is great, the building is very “historic” in a good way. Well kept and well equipped. Management very responsive and attentive.
Negative section of review
Barely got any sleep. The management should really mention that there is an underground line right under the building and every 3 minutes the whole building shakes… Not going back. Not recommending. Crossed out all the positives for me!
Positive section of review
Good location. Spacious living room. Comfortable main bedroom for 2 persons max.
Negative section of review
Very uncomfortable matrass of the sofa bed in the living room. Sound isolation is very poor. Noise from buses and trams are heard all night. Blackout In the living room is terrible. If you sleep on the sofa bed, I bet you get up on the first sunshine in the morning. Despite all the above drawbacks, they still charge an additional 25GBP for the sofa bed linens. Yes.. you read that correctly. Not all necessary bed linens are covered in the tariff.
Positive section of review
Great location and friendly staff. Really helpful team on reception .
Negative section of review
Rooms were a little dated but only a trivial complaint. Great value for money
Positive section of review
Great location, everything was there that you needed.
Negative section of review
Nothing
Positive section of review
The bed was so comfortable and the location was good
Negative section of review
Room was dirty, very, very dirty No tea or coffee in room had to go out the room to have a hot drink No bin or space to put your clothes in the bathroom No lamp in the room had to use the main light, which was to bright TV not in the main bedroom it was in the small room Very disappointed
Positive section of review
Staff were fantastic and so helpful
Positive section of review
Second time staying
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